Shipping Info

All items will be shipped within 1-3 business days upon receipt of payment (EXCEPT Saturday and Sunday, Legal Holiday). 

We will ship to the address you entered before you pay, please make sure the shipping address is correct. If you want to change the address, please contact us at support@ekouaer.com within 12 hours.

Please refer to the table below for international destinations we support and the shipping times and costs to these destinations.

Standard shipping:

Country

Shipping Method

Shipping Time

Cost

United States

USPS

UPS

FedEx

5-7 business days 

 

Free 

United Kingdom

DHL

UPS

5-7 business days 

Free 

France

DHL

UPS

5-7 business days 

Free 

Germany

DHL

UPS

5-7 business days 

Free 

Spain

DHL

UPS

5-7 business days 

Free 

Italy

DHL

UPS

5-7 business days 

Free 

Netherland

DHL

UPS

5-7 business days 

Free 

Ireland

DHL

UPS

5-7 business days 

Free 

Poland

DHL

UPS

5-7 business days 

Free 

Once your order is ready to ship you will be able to track your order on: https://www.17track.net/en

If you have any further questions, you can reach out to us at ekouaer762@gmail.com.

ABOUT TAX
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Ekouaer cannot declare purchased items as a gift or list an amount that lower than the actual product price.

Email: support@ekouaer.com

Phone: 414 306 2516 (The phone system is upgrading, please contact us at support@ekouear.com)

Address:
shenzhenshi yikouer fushi youxian gongsi
China
518100
shenzhen longgang
pinghujiedao hehuashequ renwuxincun9hao