AMY006960_B_M
🚚 Fast & Free Shipping on Orders $89+
ABOUT THE DELIVERY TIME
Delivery Time = Processing Time + Shipping Time
Processing Time
Typically 2–5 business days before shipping. Some items may take 5–7 business days due to stock availability.
Pre-Sale Items
Please allow 10–15 business days of warehouse processing time.
Note: We ship to the address entered at checkout. To change your address, contact us at support@ekouaer.com within 12 hours of placing your order.
SHIPPING TIME
🌍 Global Standard Shipping
10–22 business days. Remote areas may take longer.
🇺🇸 US Domestic Shipping
3–7 business days for most US addresses. Remote areas may take longer.
SHIPPING DESTINATIONS
Europe: Ireland, Austria, Belgium, Poland, Denmark, Germany, Greece, Russia, France, Finland, Netherlands, Luxembourg, Norway, Portugal, Sweden, Switzerland, Spain, Hungary, Italy, United Kingdom, Romania, Estonia, Czechia
Asia: Korea, Malaysia, Japan, Thailand, Turkey, Singapore, Israel, Indonesia, Vietnam, Philippines, Laos, Cambodia
North America: Canada, United States, Mexico
Australia: Australia
Questions? Email us: support@ekouaer.com
We hope you'll love everything from Ekouaer. If you're not 100% satisfied, we've got you covered — read below to understand our return policy.
⚠️ Important: Please contact us before sending anything back. Returns must be authorized by our Customer Service team.
CANCELLATION
We accept cancellations before the product is shipped. If cancelled in time, you'll receive a full refund. Once shipped, orders cannot be cancelled. Processing typically takes 1–3 business days.
RETURNS
Returns are accepted within 30 days of receipt.
How to Return
Contact our customer service team first — we'll provide the return address by email. Please include all original packaging, manuals, gifts (if any), and proof of purchase.
Return Conditions
Items must be:
For accessories, underwear, socks, and personal clothing — quality issues are handled in accordance with applicable laws and regulations.
📦 Shipping Cost: Return shipping is at your own expense, unless the return is due to our error (defective, wrong size, or wrong item) — in that case, we cover the shipping fee. We do not offer Freight To Collect (FTC) service.
REFUNDS
Once your return is received and inspected, we'll notify you by email. If approved, your refund will be applied to your original payment method within 30 days.
Notes
Questions? Email us: support@ekouaer.com
🔒 Safe Payments
Payment Methods:
📦 Secure Logistics
Order Tracking: Real-time logistics updates system. Check my order
Package Safety: Full refund or resend shipment of your damaged or lost package. Learn more
💬 Customer Service
🔐 Privacy Protection
EKOUAER respects the privacy of users and visitors on our site, and we are committed to protecting it through maintaining industry-standard physical, technical, and administrative measures designed to guard your personal data from unauthorized processing, use or disclosure.
Shipping Protection — Quick Guide
Your package is covered against loss, damage, and delivery delays.
WHAT'S COVERED
1. Lost Package
Not delivered within 30 days (domestic) or 60 days (international)?
→ Full refund of the goods value.
2. Marked "Delivered" but Not Received
→ Full refund of the goods value.
Requires one of: police report, on-site video evidence, or a loss certificate from the carrier.
3. Damaged in Transit
→ Partial cash refund or replacement parts for minor/component damage; full refund if totally damaged.
Requires photos: logistics label, all sides of the outer packaging, and the damaged item.
4. Delayed Delivery
Arrived later than the seller's promised time?
→ $5 USD per order (one-time payment, no documents needed).
IMPORTANT
HOW TO FILE A CLAIM
Step 1: Open the email titled "Xcotton Shipping Protection Placed Successfully" and click the Protection ID;
OR file online at: sp.xcottons.com
Step 2: Provide your order number and supporting photos if required.
Step 3: We respond within 24 hours. If your documents are complete, payment or a reorder is processed within 2 business days.
NEED HELP?
For more details, contact our support team:
Email: support@ekouaer.com
Online claim portal: sp.xcottons.com/claim
Customers praised this sleepwear for being "wonderfully soft" and comfortable with accurate sizing. The fabric is described as stretchy, breathable, and not see-through. Multiple shoppers highlighted the convenient pockets. Most found the length perfect, though a few noted it may be too warm for summer wear, making it better suited for cooler months.
my daughter loved these nightgowns and commented how soft they were
this is sized properly the material is soft and snuggly i need to buy another one!
El producto es de muy buena calidad y cmodo para usar.
Soft comfy and fits to size. Happy with this pretty night gown!
Beautiful colors and it's so comfortable
Comfortable and true to size.
Soft fabric. Well made.
Beautiful colors and material is
Love it. Very comfy and soft.
Love this nightgown very soft and comfortable. Length is perfect even being short in height. Fabric is lovely.
Very comfortable good quality
Very comfortable and soft
Very comfortable!
The quality of this nightgown is very nice. It is a little heavier than a cotton nightgown so I get warmer during the night. It will be fine for the colder months for me but for summertime I need a lighter weight gown. The design is very pretty and it is a comfortable gown.
Wonderfully soft fabric. Im short 54 and the gown is right above my ankles keeping my legs warm!!
Very comfortable may get another color. Fits well. I like this brand have several pieces from here.
I got a total of three! Very soft and longer for cooler temperatures.
Love this! Will be ordering more when I am able to.
Great fit and so comfortable I wish I had more
Oh my goodness! The Comfort!! The fabric is a not see-through but light weight and has some stretch to it. It has pockets which is convenient and the fit and length are accurate.
Love this brand of nightgown. Im so happy I found a reasonably priced nightgown with pockets!
Not what I wanted, but it's okay.
I love it! I normally don't wear nightgowns but this one is so nice and comfortableI wear it most nights in the summertime since it is so cool. I even bought one for my mother who says it is her favourite nightgown as well.
Soft cozy breathable and it has pockets!
Very comfortable nightgown and I love that the dark color is not see-through
Beautiful Nightgown is cozy and comfortable.
Love the material. Its beautiful
Very soft stretchy material and the pockets are awesome!!! I bought four different colors!!
Very soft and snuggly. Comfortable. I plan on getting another. Highly recommend.
Very Comfortable and washes nicely. Love the pocket!
Super soft and very comfy. Great for warm nights and I love the pockets. The length was perfect. I'll buy this nightgown again!
Pretty fabric & feels comfortable when worn. Washed good. When ordering the picture is exact as the one received.
LOVE THESE GOWNS IF YOU LOVE COMFY GOWNS TO SLEEP IN OR WEAR AROUND THE HOUSE GET YOU SOME OF THESE. NICE MATERIAL WASHES UP GREAT AND LASTS FOR YEARS.HELL FIND YOU A THIN JACKET OR A JEAN JACKET ALWAYS WITH A SLIP AND YOU HAVE A GREAT SHOPPING EXPERIENCE AT A STORE OR A MALL. THEY ARE VERY NICE.




