ARY000378_DGT_S
🚚 Fast & Free Shipping on Orders $89+
ABOUT THE DELIVERY TIME
Delivery Time = Processing Time + Shipping Time
Processing Time
Typically 2–5 business days before shipping. Some items may take 5–7 business days due to stock availability.
Pre-Sale Items
Please allow 10–15 business days of warehouse processing time.
Note: We ship to the address entered at checkout. To change your address, contact us at support@ekouaer.com within 12 hours of placing your order.
SHIPPING TIME
🌍 Global Standard Shipping
10–22 business days. Remote areas may take longer.
🇺🇸 US Domestic Shipping
3–7 business days for most US addresses. Remote areas may take longer.
SHIPPING DESTINATIONS
Europe: Ireland, Austria, Belgium, Poland, Denmark, Germany, Greece, Russia, France, Finland, Netherlands, Luxembourg, Norway, Portugal, Sweden, Switzerland, Spain, Hungary, Italy, United Kingdom, Romania, Estonia, Czechia
Asia: Korea, Malaysia, Japan, Thailand, Turkey, Singapore, Israel, Indonesia, Vietnam, Philippines, Laos, Cambodia
North America: Canada, United States, Mexico
Australia: Australia
Questions? Email us: support@ekouaer.com
We hope you'll love everything from Ekouaer. If you're not 100% satisfied, we've got you covered — read below to understand our return policy.
⚠️ Important: Please contact us before sending anything back. Returns must be authorized by our Customer Service team.
CANCELLATION
We accept cancellations before the product is shipped. If cancelled in time, you'll receive a full refund. Once shipped, orders cannot be cancelled. Processing typically takes 1–3 business days.
RETURNS
Returns are accepted within 30 days of receipt.
How to Return
Contact our customer service team first — we'll provide the return address by email. Please include all original packaging, manuals, gifts (if any), and proof of purchase.
Return Conditions
Items must be:
For accessories, underwear, socks, and personal clothing — quality issues are handled in accordance with applicable laws and regulations.
📦 Shipping Cost: Return shipping is at your own expense, unless the return is due to our error (defective, wrong size, or wrong item) — in that case, we cover the shipping fee. We do not offer Freight To Collect (FTC) service.
REFUNDS
Once your return is received and inspected, we'll notify you by email. If approved, your refund will be applied to your original payment method within 30 days.
Notes
Questions? Email us: support@ekouaer.com
🔒 Safe Payments
Payment Methods:
📦 Secure Logistics
Order Tracking: Real-time logistics updates system. Check my order
Package Safety: Full refund or resend shipment of your damaged or lost package. Learn more
💬 Customer Service
🔐 Privacy Protection
EKOUAER respects the privacy of users and visitors on our site, and we are committed to protecting it through maintaining industry-standard physical, technical, and administrative measures designed to guard your personal data from unauthorized processing, use or disclosure.
Shipping Protection — Quick Guide
Your package is covered against loss, damage, and delivery delays.
WHAT'S COVERED
1. Lost Package
Not delivered within 30 days (domestic) or 60 days (international)?
→ Full refund of the goods value.
2. Marked "Delivered" but Not Received
→ Full refund of the goods value.
Requires one of: police report, on-site video evidence, or a loss certificate from the carrier.
3. Damaged in Transit
→ Partial cash refund or replacement parts for minor/component damage; full refund if totally damaged.
Requires photos: logistics label, all sides of the outer packaging, and the damaged item.
4. Delayed Delivery
Arrived later than the seller's promised time?
→ $5 USD per order (one-time payment, no documents needed).
IMPORTANT
HOW TO FILE A CLAIM
Step 1: Open the email titled "Xcotton Shipping Protection Placed Successfully" and click the Protection ID;
OR file online at: sp.xcottons.com
Step 2: Provide your order number and supporting photos if required.
Step 3: We respond within 24 hours. If your documents are complete, payment or a reorder is processed within 2 business days.
NEED HELP?
For more details, contact our support team:
Email: support@ekouaer.com
Online claim portal: sp.xcottons.com/claim
Customers rave about these "super soft" and comfortable pajamas that "get softer with every wash." The set features stretchy, breathable fabric with sturdy buttons and a non-restrictive waistband. However, sizing runs small—multiple customers recommend sizing up for a roomier fit, especially in the shorts and waist area.
runs a little small. quality and material overall is great.
Very soft and comfortable.
Super soft'my daughter loves it!
Super soft and comfy'great stretch, silky smooth. Buttons stay closed, waistband doesn't dig in. Medium thickness: not see-through, breathable, and cool.
I ordered these for my bridesmaids and they all loved them! I wanted something different from the usual satin sets, and these were exactly right'super soft and roomy. Perfect for our bachelorette and getting-ready morning. There was a slight plastic smell out of the package, but one wash removed it completely. (I wore something else'really wish they came in white!)
The collar is soft and comfy, but it feels a bit bulky when I sleep'tucking it in helps. Easy to wear after washing!
For women in their 50s, these are super comfortable! Stylish and so soft.
I've bought tons of these as gifts for pregnant friends (or anyone who loves super-soft pajamas). They get softer with every wash, have great stretch, and are so comfortable. I also gifted them to friends after C-sections'no irritation at all.
Super soft and comfy, but runs small'especially the shorts. I'm 5'2" (157 cm), 121 lbs (55 kg). I bought S and M; they run small, and I prefer the M for comfort, especially at the elastic waist.
These are amazing! I've bought several colors. I originally bought them during pregnancy when nothing else fit right, and they totally exceeded expectations. Still incredibly soft after washing, stretches with your changing body, and even came out of the package with minimal wrinkles!
Soft and comfy, washes well, sizing matches the description. Will repurchase.
I've bought two colors'this is officially my favorite pajama brand! I recommend them to friends all the time because they're truly that comfy. I usually wear a M, but for pajama sets I often size up. For this one I got M and it feels comfortably relaxed.
Super soft and comfy'size up if you want it a bit roomier.
Absolutely love these! After reading reviews, I sized up to a L. I usually wear size 8, and the L fits great. Feels super soft and silky'now my favorite pajamas!
Love this set'so soft and comfy. I bought it for nursing, and the buttons are sturdy. I've bought multiple colors over time and the quality is consistent. I watch for sales and only grab the discounted colors!
Soooo soft! I got my usual L and the fit is perfect'relaxed but not tight. Quality is excellent. Super cute for yourself or as a holiday gift. I bought it for postpartum wear and it's perfect'waistband doesn't dig in. I'm 5'7" (170 cm), about 175 lbs (79 kg).
I bought this for my girlfriend. Perfect gift for someone who doesn't like tight sleepwear. It's light and breathable'she loves it. Soft and comfortable for warm and cooler weather, and it looks well made and durable. She usually wears a M; I got her a L and it fits perfectly.






