AMY005122_PAT12_S
🚚 Fast & Free Shipping on Orders $89+
ABOUT THE DELIVERY TIME
Delivery Time = Processing Time + Shipping Time
Processing Time
Typically 2–5 business days before shipping. Some items may take 5–7 business days due to stock availability.
Pre-Sale Items
Please allow 10–15 business days of warehouse processing time.
Note: We ship to the address entered at checkout. To change your address, contact us at support@ekouaer.com within 12 hours of placing your order.
SHIPPING TIME
🌍 Global Standard Shipping
10–22 business days. Remote areas may take longer.
🇺🇸 US Domestic Shipping
3–7 business days for most US addresses. Remote areas may take longer.
SHIPPING DESTINATIONS
Europe: Ireland, Austria, Belgium, Poland, Denmark, Germany, Greece, Russia, France, Finland, Netherlands, Luxembourg, Norway, Portugal, Sweden, Switzerland, Spain, Hungary, Italy, United Kingdom, Romania, Estonia, Czechia
Asia: Korea, Malaysia, Japan, Thailand, Turkey, Singapore, Israel, Indonesia, Vietnam, Philippines, Laos, Cambodia
North America: Canada, United States, Mexico
Australia: Australia
Questions? Email us: support@ekouaer.com
We hope you'll love everything from Ekouaer. If you're not 100% satisfied, we've got you covered — read below to understand our return policy.
⚠️ Important: Please contact us before sending anything back. Returns must be authorized by our Customer Service team.
CANCELLATION
We accept cancellations before the product is shipped. If cancelled in time, you'll receive a full refund. Once shipped, orders cannot be cancelled. Processing typically takes 1–3 business days.
RETURNS
Returns are accepted within 30 days of receipt.
How to Return
Contact our customer service team first — we'll provide the return address by email. Please include all original packaging, manuals, gifts (if any), and proof of purchase.
Return Conditions
Items must be:
For accessories, underwear, socks, and personal clothing — quality issues are handled in accordance with applicable laws and regulations.
📦 Shipping Cost: Return shipping is at your own expense, unless the return is due to our error (defective, wrong size, or wrong item) — in that case, we cover the shipping fee. We do not offer Freight To Collect (FTC) service.
REFUNDS
Once your return is received and inspected, we'll notify you by email. If approved, your refund will be applied to your original payment method within 30 days.
Notes
Questions? Email us: support@ekouaer.com
🔒 Safe Payments
Payment Methods:
📦 Secure Logistics
Order Tracking: Real-time logistics updates system. Check my order
Package Safety: Full refund or resend shipment of your damaged or lost package. Learn more
💬 Customer Service
🔐 Privacy Protection
EKOUAER respects the privacy of users and visitors on our site, and we are committed to protecting it through maintaining industry-standard physical, technical, and administrative measures designed to guard your personal data from unauthorized processing, use or disclosure.
Shipping Protection — Quick Guide
Your package is covered against loss, damage, and delivery delays.
WHAT'S COVERED
1. Lost Package
Not delivered within 30 days (domestic) or 60 days (international)?
→ Full refund of the goods value.
2. Marked "Delivered" but Not Received
→ Full refund of the goods value.
Requires one of: police report, on-site video evidence, or a loss certificate from the carrier.
3. Damaged in Transit
→ Partial cash refund or replacement parts for minor/component damage; full refund if totally damaged.
Requires photos: logistics label, all sides of the outer packaging, and the damaged item.
4. Delayed Delivery
Arrived later than the seller's promised time?
→ $5 USD per order (one-time payment, no documents needed).
IMPORTANT
HOW TO FILE A CLAIM
Step 1: Open the email titled "Xcotton Shipping Protection Placed Successfully" and click the Protection ID;
OR file online at: sp.xcottons.com
Step 2: Provide your order number and supporting photos if required.
Step 3: We respond within 24 hours. If your documents are complete, payment or a reorder is processed within 2 business days.
NEED HELP?
For more details, contact our support team:
Email: support@ekouaer.com
Online claim portal: sp.xcottons.com/claim
Customers praised this zippered bathrobe for its soft, comfortable fabric and practical features. Many highlighted "has pockets" and called it "perfect for post-op wear." The lightweight, breathable material is ideal for summer. However, some noted it runs large, recommending sizing down. Overall, excellent quality and value.
I love my new zippered robe. The fabric is really nice. Very comfortable to wear this time of gear. I ordered another one as well.
The clothes I bought for my wife fit perfectly, are well-made, and the fabric is comfortable. She said they're very comfortable to wear, and she can wear them at home or even sleep in them. They come in a variety of colors and patterns. Excellent value for money.
The fabric is comfortable and not bulky.
It's too big; I should have ordered a smaller size. But it's not bad as loungewear.
This garment is affordable, comfortable to wear, and has perfectly sized pockets. It would be a practical gift for visiting guests, and all my female friends raved about it. It's also very convenient to slip on when you're busy at home.
Excellent workmanship. Perfect length, and the zipper works well. The fabric is soft and durable. No wrinkles after washing.
Perfect for post-op wear!
Super soft and comfy, easy to wash and dry, and nicely made.
Perfect for post-operative wear!
This has been really helpful for post-op care. Long enough for coverage, size is just right, fabric feels good, and the color is pretty.
Perfect for post-op patients'easy on/off, and it washes/dries great.
Affordable, comfortable, and the pockets are a great size. Perfect as a gift for guests'my girlfriends all raved about it. Easy to throw on when you're busy around the house.
Light and breathable'great for summer.
The size is right, the delivery was timely, and the results after washing are excellent'so far there have been no problems.
Christmas gift'will update after she receives it. Great brand though; the fabric and quality are always excellent. Ekouaer is my go-to when I want something top-notch.
Very comfortable and well made.
Fits well and easy to wash!
This jacket is lightweight and breathable'perfect for summer. Big pockets and a really pretty color.
Lightweight and breathable, perfect for summer.
Excellent quality, easy to wash. Very comfortable. I usually wear size L.
Fantastic!!! The fabric is excellent, and it's very comfortable to wear.
Beautiful flowers,She liked it very much.
Too big'I should have ordered one size down, but it's okay as loungewear.
The perfect choice for a beach vacation this year.
This garment is very helpful for post-operative care. It's long enough to cover my body, and the size is just right. The fabric is comfortable, and the color is beautiful.
I bought this dress for my mother who just had surgery. The zipper design in the front makes it very easy for her to put on and take off, and she loves it. It looks great after washing; the fabric is soft and it's very pretty! She'll continue to wear it even after her surgery!
They are comfortable to wear. I recommend buying them.
Soft and elegant. The A-line silhouette is more suitable for women like me with a fuller figure.
Christmas gift. I'll update the review after receiving it. Great brand, the fabric and quality are excellent. Ekouaer has always been my top choice for seeking excellence!
Very comfortable, and cool to wear in summer!
Ideal for postoperative patients, easy to put on and take off. Works very well after washing and drying.
I really like this outfit. It's comfortable to wear, and I can even wear it out if necessary; it looks like a complete set.





