AMY007449_KT704_S
🚚 Fast & Free Shipping on Orders $89+
ABOUT THE DELIVERY TIME
Delivery Time = Processing Time + Shipping Time
Processing Time
Typically 2–5 business days before shipping. Some items may take 5–7 business days due to stock availability.
Pre-Sale Items
Please allow 10–15 business days of warehouse processing time.
Note: We ship to the address entered at checkout. To change your address, contact us at support@ekouaer.com within 12 hours of placing your order.
SHIPPING TIME
🌍 Global Standard Shipping
10–22 business days. Remote areas may take longer.
🇺🇸 US Domestic Shipping
3–7 business days for most US addresses. Remote areas may take longer.
SHIPPING DESTINATIONS
Europe: Ireland, Austria, Belgium, Poland, Denmark, Germany, Greece, Russia, France, Finland, Netherlands, Luxembourg, Norway, Portugal, Sweden, Switzerland, Spain, Hungary, Italy, United Kingdom, Romania, Estonia, Czechia
Asia: Korea, Malaysia, Japan, Thailand, Turkey, Singapore, Israel, Indonesia, Vietnam, Philippines, Laos, Cambodia
North America: Canada, United States, Mexico
Australia: Australia
Questions? Email us: support@ekouaer.com
We hope you'll love everything from Ekouaer. If you're not 100% satisfied, we've got you covered — read below to understand our return policy.
⚠️ Important: Please contact us before sending anything back. Returns must be authorized by our Customer Service team.
CANCELLATION
We accept cancellations before the product is shipped. If cancelled in time, you'll receive a full refund. Once shipped, orders cannot be cancelled. Processing typically takes 1–3 business days.
RETURNS
Returns are accepted within 30 days of receipt.
How to Return
Contact our customer service team first — we'll provide the return address by email. Please include all original packaging, manuals, gifts (if any), and proof of purchase.
Return Conditions
Items must be:
For accessories, underwear, socks, and personal clothing — quality issues are handled in accordance with applicable laws and regulations.
📦 Shipping Cost: Return shipping is at your own expense, unless the return is due to our error (defective, wrong size, or wrong item) — in that case, we cover the shipping fee. We do not offer Freight To Collect (FTC) service.
REFUNDS
Once your return is received and inspected, we'll notify you by email. If approved, your refund will be applied to your original payment method within 30 days.
Notes
Questions? Email us: support@ekouaer.com
🔒 Safe Payments
Payment Methods:
📦 Secure Logistics
Order Tracking: Real-time logistics updates system. Check my order
Package Safety: Full refund or resend shipment of your damaged or lost package. Learn more
💬 Customer Service
🔐 Privacy Protection
EKOUAER respects the privacy of users and visitors on our site, and we are committed to protecting it through maintaining industry-standard physical, technical, and administrative measures designed to guard your personal data from unauthorized processing, use or disclosure.
Shipping Protection — Quick Guide
Your package is covered against loss, damage, and delivery delays.
WHAT'S COVERED
1. Lost Package
Not delivered within 30 days (domestic) or 60 days (international)?
→ Full refund of the goods value.
2. Marked "Delivered" but Not Received
→ Full refund of the goods value.
Requires one of: police report, on-site video evidence, or a loss certificate from the carrier.
3. Damaged in Transit
→ Partial cash refund or replacement parts for minor/component damage; full refund if totally damaged.
Requires photos: logistics label, all sides of the outer packaging, and the damaged item.
4. Delayed Delivery
Arrived later than the seller's promised time?
→ $5 USD per order (one-time payment, no documents needed).
IMPORTANT
HOW TO FILE A CLAIM
Step 1: Open the email titled "Xcotton Shipping Protection Placed Successfully" and click the Protection ID;
OR file online at: sp.xcottons.com
Step 2: Provide your order number and supporting photos if required.
Step 3: We respond within 24 hours. If your documents are complete, payment or a reorder is processed within 2 business days.
NEED HELP?
For more details, contact our support team:
Email: support@ekouaer.com
Online claim portal: sp.xcottons.com/claim


Customers praised this satin nightdress for its "excellent" embroidery, silky fabric, and comfort. Shoppers said it's "true to size," "never wrinkles," and offers "great value." Some noted sizing runs small and recommended sizing up. A few mentioned the fabric is delicate and may pill after washing. Overall, highly rated for quality and comfort.
It's beautiful.
Great value. Looks like the photos, lace is beautifully done, and it's not overly delicate.
The embroidery (excellent), silky satin, and color (a true navy) were even better than expected. I usually wear a Large (size 12) but ordered an XL to be safe. It's a bit roomy but still super comfortable for sleeping.
Soft, comfy robe'feels great to wear.
This robe is perfect! Cute, soft, true to size, and washes really well.
Yes'perfect for snuggling.
True to size. Very comfortable. Machine washable. Never wrinkles, never fades. Great value.
Great fabric quality.
Perfect size! Love the color and feel. I followed the size chart and it fit perfectly'turns out I really did need to size up.
So comfy and cool! Great price too'will repurchase!
Well made, affordable, and very comfortable.
I love lounging at home in this silky pajama set with shiny nude stockings and fluffy slippers'especially on weekends. The relaxed fit feels amazing, and the V-neck detail is really pretty. The quality is great for sleeping. When I go to bed, I kick off the slippers, keep the stockings, and slip on the silky set'feels feminine and lovely all night until morning.
True to size. Feels nice and I love wearing it. Washes up. Never wrinkles or loses its color. Great for the price.
Yes most excellent to cuddle up to
Sizes run small. Go up a size to be comfortable.
Be very careful when washing. It pilled on the second wash. Very pretty.




