AMY006976_PAT4_M
🚚 Fast & Free Shipping on Orders $89+
ABOUT THE DELIVERY TIME
Delivery Time = Processing Time + Shipping Time
Processing Time
Typically 2–5 business days before shipping. Some items may take 5–7 business days due to stock availability.
Pre-Sale Items
Please allow 10–15 business days of warehouse processing time.
Note: We ship to the address entered at checkout. To change your address, contact us at support@ekouaer.com within 12 hours of placing your order.
SHIPPING TIME
🌍 Global Standard Shipping
10–22 business days. Remote areas may take longer.
🇺🇸 US Domestic Shipping
3–7 business days for most US addresses. Remote areas may take longer.
SHIPPING DESTINATIONS
Europe: Ireland, Austria, Belgium, Poland, Denmark, Germany, Greece, Russia, France, Finland, Netherlands, Luxembourg, Norway, Portugal, Sweden, Switzerland, Spain, Hungary, Italy, United Kingdom, Romania, Estonia, Czechia
Asia: Korea, Malaysia, Japan, Thailand, Turkey, Singapore, Israel, Indonesia, Vietnam, Philippines, Laos, Cambodia
North America: Canada, United States, Mexico
Australia: Australia
Questions? Email us: support@ekouaer.com
We hope you'll love everything from Ekouaer. If you're not 100% satisfied, we've got you covered — read below to understand our return policy.
⚠️ Important: Please contact us before sending anything back. Returns must be authorized by our Customer Service team.
CANCELLATION
We accept cancellations before the product is shipped. If cancelled in time, you'll receive a full refund. Once shipped, orders cannot be cancelled. Processing typically takes 1–3 business days.
RETURNS
Returns are accepted within 30 days of receipt.
How to Return
Contact our customer service team first — we'll provide the return address by email. Please include all original packaging, manuals, gifts (if any), and proof of purchase.
Return Conditions
Items must be:
For accessories, underwear, socks, and personal clothing — quality issues are handled in accordance with applicable laws and regulations.
📦 Shipping Cost: Return shipping is at your own expense, unless the return is due to our error (defective, wrong size, or wrong item) — in that case, we cover the shipping fee. We do not offer Freight To Collect (FTC) service.
REFUNDS
Once your return is received and inspected, we'll notify you by email. If approved, your refund will be applied to your original payment method within 30 days.
Notes
Questions? Email us: support@ekouaer.com
🔒 Safe Payments
Payment Methods:
📦 Secure Logistics
Order Tracking: Real-time logistics updates system. Check my order
Package Safety: Full refund or resend shipment of your damaged or lost package. Learn more
💬 Customer Service
🔐 Privacy Protection
EKOUAER respects the privacy of users and visitors on our site, and we are committed to protecting it through maintaining industry-standard physical, technical, and administrative measures designed to guard your personal data from unauthorized processing, use or disclosure.
Shipping Protection — Quick Guide
Your package is covered against loss, damage, and delivery delays.
WHAT'S COVERED
1. Lost Package
Not delivered within 30 days (domestic) or 60 days (international)?
→ Full refund of the goods value.
2. Marked "Delivered" but Not Received
→ Full refund of the goods value.
Requires one of: police report, on-site video evidence, or a loss certificate from the carrier.
3. Damaged in Transit
→ Partial cash refund or replacement parts for minor/component damage; full refund if totally damaged.
Requires photos: logistics label, all sides of the outer packaging, and the damaged item.
4. Delayed Delivery
Arrived later than the seller's promised time?
→ $5 USD per order (one-time payment, no documents needed).
IMPORTANT
HOW TO FILE A CLAIM
Step 1: Open the email titled "Xcotton Shipping Protection Placed Successfully" and click the Protection ID;
OR file online at: sp.xcottons.com
Step 2: Provide your order number and supporting photos if required.
Step 3: We respond within 24 hours. If your documents are complete, payment or a reorder is processed within 2 business days.
NEED HELP?
For more details, contact our support team:
Email: support@ekouaer.com
Online claim portal: sp.xcottons.com/claim

Customers praised these satin pajamas as "super soft" and "comfortable" with a luxurious feel. The fabric quality is consistently highlighted as excellent, washing well without issues. However, sizing runs small—shoppers recommend ordering one size up. Some noted the fabric wrinkles easily. Overall, customers love the fit, softness, and value, with many purchasing multiple sets.
We loved these so much. They were comfortable and silky. You could even try and dress them up with a blazer for an outfit.
This pajama set is absolutely fantastic, especially the one with the pockets. It's simply perfect. The fabric is so soft, I love the pocket design, and it's so comfortable to wear. The size is also perfect. It still looks beautiful after washing. I'll definitely buy a few more sets!!!
Small and cute. We recommend buying one size up!,It's really cute, but the size runs small.
It's very cute, but the size runs small!,It's really cute, but the size runs small.
These clothes are so soft and comfortable. The blue one is really pretty.
They looked wonderful felt good however they were purchased as a gift that has not been given yet.
They're soft and warm, high-end products. I love them!
Super soft and adorable!
We dressed up as TLC for Halloween'these pajamas were cute and comfortable.
So good'perfect fit! I'll buy other colors.
Love the fit, and purple is my favorite color.
Great style but runs small'size up.
So cute and comfy! We wore these for school pajama day and they were a hit. Perfect fit. A little wrinkly out of the package, but after washing and air-drying they looked great. I think they'll last for years since we only wear them a few times a year!
Soft and warm'feels high-end. I love it!
Love it! Soft, and it washes beautifully! I even wore the top out like a shirt one day¡
Very comfortable and fits well.
Wrinkles easily.
This brand is my favorite. Why? Because they hold their shape beautifully after every wash. Some of my satin robes have binding or stitching at the top that tend to shrink after washing, but this robe's stitching remained intact and didn't deform. There's also an extra button and buttonhole above the neckline, which is useful if you get cold, and the neckline stays neat even when unbuttoned. I usually wear a size 12/14 and generally buy an XL, but I have to admit, this robe is a bit long. I like a loose fit, but the pant legs and sleeves are a bit long. A size L might have been better, but I love how it looks as it is. (Oh, and the colors are gorgeous! I love the floral pattern, but there's also a shimmering bright blue that's absolutely breathtaking!)
These robes are great. I ordered Medium. I weigh 140 lbs and I'm 5'5".
We wore this very comfortable and cute set of pajamas for Halloween.
The fabric is very soft and has many overlapping layers to ensure a proper fit. Sizes are standard.
Pretty, stylish, comfortable, and affordable.
Very good.
My favorite pajamas'I own every color and style.
Great pajamas'very comfortable.
I bought a size S because my top is usually bigger than my bottoms, so sizing is tricky'but both the shirt and pants fit well. Pants have an elastic waist, top is button-front, and there's a small pocket on the pants. Fabric is soft and silky, medium thickness, a bit warm'exactly what I wanted for cool nights. The deep purple is gorgeous.
True to size and fits well. Comfortable fabric.
This is my second set from this brand and I'm thrilled. I bought the floral print'so pretty! The colors and flowers are bright and vibrant.
These pajamas make me feel like a kid again! So comfortable and luxurious'nighttime feels like a treat. Highly recommend!
I'm in love with this pajama set'soft, silky, and true to size.
I love how soft and comfy they are!
My girlfriends and I wore these soft, bright pajamas on a beach trip and loved them.





