AMY007886_AN394_S
🚚 Fast & Free Shipping on Orders $89+
ABOUT THE DELIVERY TIME
Delivery Time = Processing Time + Shipping Time
Processing Time
Typically 2–5 business days before shipping. Some items may take 5–7 business days due to stock availability.
Pre-Sale Items
Please allow 10–15 business days of warehouse processing time.
Note: We ship to the address entered at checkout. To change your address, contact us at support@ekouaer.com within 12 hours of placing your order.
SHIPPING TIME
🌍 Global Standard Shipping
10–22 business days. Remote areas may take longer.
🇺🇸 US Domestic Shipping
3–7 business days for most US addresses. Remote areas may take longer.
SHIPPING DESTINATIONS
Europe: Ireland, Austria, Belgium, Poland, Denmark, Germany, Greece, Russia, France, Finland, Netherlands, Luxembourg, Norway, Portugal, Sweden, Switzerland, Spain, Hungary, Italy, United Kingdom, Romania, Estonia, Czechia
Asia: Korea, Malaysia, Japan, Thailand, Turkey, Singapore, Israel, Indonesia, Vietnam, Philippines, Laos, Cambodia
North America: Canada, United States, Mexico
Australia: Australia
Questions? Email us: support@ekouaer.com
We hope you'll love everything from Ekouaer. If you're not 100% satisfied, we've got you covered — read below to understand our return policy.
⚠️ Important: Please contact us before sending anything back. Returns must be authorized by our Customer Service team.
CANCELLATION
We accept cancellations before the product is shipped. If cancelled in time, you'll receive a full refund. Once shipped, orders cannot be cancelled. Processing typically takes 1–3 business days.
RETURNS
Returns are accepted within 30 days of receipt.
How to Return
Contact our customer service team first — we'll provide the return address by email. Please include all original packaging, manuals, gifts (if any), and proof of purchase.
Return Conditions
Items must be:
For accessories, underwear, socks, and personal clothing — quality issues are handled in accordance with applicable laws and regulations.
📦 Shipping Cost: Return shipping is at your own expense, unless the return is due to our error (defective, wrong size, or wrong item) — in that case, we cover the shipping fee. We do not offer Freight To Collect (FTC) service.
REFUNDS
Once your return is received and inspected, we'll notify you by email. If approved, your refund will be applied to your original payment method within 30 days.
Notes
Questions? Email us: support@ekouaer.com
🔒 Safe Payments
Payment Methods:
📦 Secure Logistics
Order Tracking: Real-time logistics updates system. Check my order
Package Safety: Full refund or resend shipment of your damaged or lost package. Learn more
💬 Customer Service
🔐 Privacy Protection
EKOUAER respects the privacy of users and visitors on our site, and we are committed to protecting it through maintaining industry-standard physical, technical, and administrative measures designed to guard your personal data from unauthorized processing, use or disclosure.
Shipping Protection — Quick Guide
Your package is covered against loss, damage, and delivery delays.
WHAT'S COVERED
1. Lost Package
Not delivered within 30 days (domestic) or 60 days (international)?
→ Full refund of the goods value.
2. Marked "Delivered" but Not Received
→ Full refund of the goods value.
Requires one of: police report, on-site video evidence, or a loss certificate from the carrier.
3. Damaged in Transit
→ Partial cash refund or replacement parts for minor/component damage; full refund if totally damaged.
Requires photos: logistics label, all sides of the outer packaging, and the damaged item.
4. Delayed Delivery
Arrived later than the seller's promised time?
→ $5 USD per order (one-time payment, no documents needed).
IMPORTANT
HOW TO FILE A CLAIM
Step 1: Open the email titled "Xcotton Shipping Protection Placed Successfully" and click the Protection ID;
OR file online at: sp.xcottons.com
Step 2: Provide your order number and supporting photos if required.
Step 3: We respond within 24 hours. If your documents are complete, payment or a reorder is processed within 2 business days.
NEED HELP?
For more details, contact our support team:
Email: support@ekouaer.com
Online claim portal: sp.xcottons.com/claim
Customers praised these satin pajamas as "luxurious" and "soft," with most noting true-to-size fit. The set holds up well in washing and is popular as a gift. However, one customer reported the bottoms run large, requiring ordering multiple sizes. Shoppers appreciate the comfort, quality, and elegant appearance at a reasonable price.
Pretty and soft.
Beautiful pajamas.
I love this pajama set! The satin feel is so luxe and the print is my favorite. I can't wait to buy more styles.
Soft and silky, and the size fits my body perfectly.
So cute, and really great quality!
This pajama set was a gift for a family member'she loves how it feels and how warm it is.
Runs large, but extremely soft and comfortable.
These are gorgeous! True to size. Feel luxurious and hold up well in the washer and dryer.
I love these. True to size. I have 3 pair. Very comfy and wash well. I lived in these for 2 months after shoulder surgery
Surprisingly luxurious quality Love these and I give them as presents to all the females in my family
Comfy flattering true to size.
I have to order 2 sizes to get a set that fits. Maybe sell items separately.
Super cute !! Soft
The set is elegant and luxurious! I was very pleased to gift this. The large was roomy but not oversized. I wouldnt hesitate to buy again!
Love these pjs. So far they have held up and washed well!
I love these nursing tops'true to size. I've bought three. Super comfortable and durable; after shoulder surgery I wore them for two months straight.
These nursing tops are gorgeous! True to size, feel luxurious, and hold up perfectly after washing and drying.
Super cute!! Soft and comfy.
Elegant and luxurious! I was so happy to give it as a gift. Large is roomy without looking oversized. I'd buy again in a heartbeat.
Great value¡ I ended up buying two, and altered the second into shorts.





