AMY007702_GP19_S
🚚 Fast & Free Shipping on Orders $89+
ABOUT THE DELIVERY TIME
Delivery Time = Processing Time + Shipping Time
Processing Time
Typically 2–5 business days before shipping. Some items may take 5–7 business days due to stock availability.
Pre-Sale Items
Please allow 10–15 business days of warehouse processing time.
Note: We ship to the address entered at checkout. To change your address, contact us at support@ekouaer.com within 12 hours of placing your order.
SHIPPING TIME
🌍 Global Standard Shipping
10–22 business days. Remote areas may take longer.
🇺🇸 US Domestic Shipping
3–7 business days for most US addresses. Remote areas may take longer.
SHIPPING DESTINATIONS
Europe: Ireland, Austria, Belgium, Poland, Denmark, Germany, Greece, Russia, France, Finland, Netherlands, Luxembourg, Norway, Portugal, Sweden, Switzerland, Spain, Hungary, Italy, United Kingdom, Romania, Estonia, Czechia
Asia: Korea, Malaysia, Japan, Thailand, Turkey, Singapore, Israel, Indonesia, Vietnam, Philippines, Laos, Cambodia
North America: Canada, United States, Mexico
Australia: Australia
Questions? Email us: support@ekouaer.com
We hope you'll love everything from Ekouaer. If you're not 100% satisfied, we've got you covered — read below to understand our return policy.
⚠️ Important: Please contact us before sending anything back. Returns must be authorized by our Customer Service team.
CANCELLATION
We accept cancellations before the product is shipped. If cancelled in time, you'll receive a full refund. Once shipped, orders cannot be cancelled. Processing typically takes 1–3 business days.
RETURNS
Returns are accepted within 30 days of receipt.
How to Return
Contact our customer service team first — we'll provide the return address by email. Please include all original packaging, manuals, gifts (if any), and proof of purchase.
Return Conditions
Items must be:
For accessories, underwear, socks, and personal clothing — quality issues are handled in accordance with applicable laws and regulations.
📦 Shipping Cost: Return shipping is at your own expense, unless the return is due to our error (defective, wrong size, or wrong item) — in that case, we cover the shipping fee. We do not offer Freight To Collect (FTC) service.
REFUNDS
Once your return is received and inspected, we'll notify you by email. If approved, your refund will be applied to your original payment method within 30 days.
Notes
Questions? Email us: support@ekouaer.com
🔒 Safe Payments
Payment Methods:
📦 Secure Logistics
Order Tracking: Real-time logistics updates system. Check my order
Package Safety: Full refund or resend shipment of your damaged or lost package. Learn more
💬 Customer Service
🔐 Privacy Protection
EKOUAER respects the privacy of users and visitors on our site, and we are committed to protecting it through maintaining industry-standard physical, technical, and administrative measures designed to guard your personal data from unauthorized processing, use or disclosure.
Shipping Protection — Quick Guide
Your package is covered against loss, damage, and delivery delays.
WHAT'S COVERED
1. Lost Package
Not delivered within 30 days (domestic) or 60 days (international)?
→ Full refund of the goods value.
2. Marked "Delivered" but Not Received
→ Full refund of the goods value.
Requires one of: police report, on-site video evidence, or a loss certificate from the carrier.
3. Damaged in Transit
→ Partial cash refund or replacement parts for minor/component damage; full refund if totally damaged.
Requires photos: logistics label, all sides of the outer packaging, and the damaged item.
4. Delayed Delivery
Arrived later than the seller's promised time?
→ $5 USD per order (one-time payment, no documents needed).
IMPORTANT
HOW TO FILE A CLAIM
Step 1: Open the email titled "Xcotton Shipping Protection Placed Successfully" and click the Protection ID;
OR file online at: sp.xcottons.com
Step 2: Provide your order number and supporting photos if required.
Step 3: We respond within 24 hours. If your documents are complete, payment or a reorder is processed within 2 business days.
NEED HELP?
For more details, contact our support team:
Email: support@ekouaer.com
Online claim portal: sp.xcottons.com/claim
Customers praised these pajamas as "super soft and comfy" with "vibrant colors." The fabric (95% polyester/5% spandex) offers great stretch without feeling restrictive. Shoppers loved the deep pockets and accurate sizing. Minor concerns included a scratchy neck tag and slightly tight waistband elastic. Overall, customers found them warm, machine washable, and comfortable enough to wear all day.
Delivered in a plastic bag in the pouring rain
Havent worn yet but colors are bright
Haven't worn it yet, but the color is really vibrant.
Warm and comfy, and the colors are great. Hope there's a Black Friday sale'I can't wait, I want every color!
Bought this set for my mom. She looks adorable in it and says it's super comfortable. The fabric is very soft, washes well, and she says it doesn't feel restrictive like a lot of pajamas do.
These are my favorite pajamas'cute, comfy, flattering, and the size chart is accurate. I'll keep buying from this company.
These are really soft and comfortable.. they didnt shrink.. The only complaint I have is the tag on the shirt scratches your neck so I had to take it off.
I bought this two-piece lounge set for my mom. Very comfortable and machine washable. She wears a Small, and the cuffed ankles are great because she's about 5'0" (152 cm).
Very cute and comfortable'great for wearing during a long hospital stay. Runs a little long.
I love this set! Well made, super soft and comfy fabric (95% polyester / 5% spandex). Pretty color, true-to-size fit, and just the right amount of stretch'doesn't feel restrictive. I'll buy again and recommend it to family and friends.
Super comfortable with great stretch'and it has pockets, which is awesome!
I love this pajama set'soft and comfy! I love the pockets (they're deep for pajamas). I'm in the Northeast, so they might not be warm enough for the harshest winter, but they're definitely warm enough. My only downside is the waistband elastic is a bit tight. There's a drawstring, but I can't remove the sewn-in elastic. The quality is excellent, and even with that issue I still give it 5 stars. I'm 163 cm and 55 kg, got a Medium'fits great and feels nicely roomy.
I love them. Sometimes I wear them all day at home because they're that comfortable. Easy to wash, quick to dry, and the fit is perfect.






