AM001337_SD368_S
🚚 Fast & Free Shipping on Orders $89+
ABOUT THE DELIVERY TIME
Delivery Time = Processing Time + Shipping Time
Processing Time
Typically 2–5 business days before shipping. Some items may take 5–7 business days due to stock availability.
Pre-Sale Items
Please allow 10–15 business days of warehouse processing time.
Note: We ship to the address entered at checkout. To change your address, contact us at support@ekouaer.com within 12 hours of placing your order.
SHIPPING TIME
🌍 Global Standard Shipping
10–22 business days. Remote areas may take longer.
🇺🇸 US Domestic Shipping
3–7 business days for most US addresses. Remote areas may take longer.
SHIPPING DESTINATIONS
Europe: Ireland, Austria, Belgium, Poland, Denmark, Germany, Greece, Russia, France, Finland, Netherlands, Luxembourg, Norway, Portugal, Sweden, Switzerland, Spain, Hungary, Italy, United Kingdom, Romania, Estonia, Czechia
Asia: Korea, Malaysia, Japan, Thailand, Turkey, Singapore, Israel, Indonesia, Vietnam, Philippines, Laos, Cambodia
North America: Canada, United States, Mexico
Australia: Australia
Questions? Email us: support@ekouaer.com
We hope you'll love everything from Ekouaer. If you're not 100% satisfied, we've got you covered — read below to understand our return policy.
⚠️ Important: Please contact us before sending anything back. Returns must be authorized by our Customer Service team.
CANCELLATION
We accept cancellations before the product is shipped. If cancelled in time, you'll receive a full refund. Once shipped, orders cannot be cancelled. Processing typically takes 1–3 business days.
RETURNS
Returns are accepted within 30 days of receipt.
How to Return
Contact our customer service team first — we'll provide the return address by email. Please include all original packaging, manuals, gifts (if any), and proof of purchase.
Return Conditions
Items must be:
For accessories, underwear, socks, and personal clothing — quality issues are handled in accordance with applicable laws and regulations.
📦 Shipping Cost: Return shipping is at your own expense, unless the return is due to our error (defective, wrong size, or wrong item) — in that case, we cover the shipping fee. We do not offer Freight To Collect (FTC) service.
REFUNDS
Once your return is received and inspected, we'll notify you by email. If approved, your refund will be applied to your original payment method within 30 days.
Notes
Questions? Email us: support@ekouaer.com
🔒 Safe Payments
Payment Methods:
📦 Secure Logistics
Order Tracking: Real-time logistics updates system. Check my order
Package Safety: Full refund or resend shipment of your damaged or lost package. Learn more
💬 Customer Service
🔐 Privacy Protection
EKOUAER respects the privacy of users and visitors on our site, and we are committed to protecting it through maintaining industry-standard physical, technical, and administrative measures designed to guard your personal data from unauthorized processing, use or disclosure.
Shipping Protection — Quick Guide
Your package is covered against loss, damage, and delivery delays.
WHAT'S COVERED
1. Lost Package
Not delivered within 30 days (domestic) or 60 days (international)?
→ Full refund of the goods value.
2. Marked "Delivered" but Not Received
→ Full refund of the goods value.
Requires one of: police report, on-site video evidence, or a loss certificate from the carrier.
3. Damaged in Transit
→ Partial cash refund or replacement parts for minor/component damage; full refund if totally damaged.
Requires photos: logistics label, all sides of the outer packaging, and the damaged item.
4. Delayed Delivery
Arrived later than the seller's promised time?
→ $5 USD per order (one-time payment, no documents needed).
IMPORTANT
HOW TO FILE A CLAIM
Step 1: Open the email titled "Xcotton Shipping Protection Placed Successfully" and click the Protection ID;
OR file online at: sp.xcottons.com
Step 2: Provide your order number and supporting photos if required.
Step 3: We respond within 24 hours. If your documents are complete, payment or a reorder is processed within 2 business days.
NEED HELP?
For more details, contact our support team:
Email: support@ekouaer.com
Online claim portal: sp.xcottons.com/claim
Customers praised these pajamas as "softest and most comfortable" with "vibrant colors" and "luxurious feeling fabric." Most found sizing true to size, though some recommend sizing up. The set is "breathable" and perfect for lounging. However, some noted color discrepancies from listings, pants too long for shorter wearers, and lack of breathability/pockets for some.
The colors are beautiful! The quality of the fabric and stitching is impressive!
Unfortunately, the pants were too long for a short girl like me (157 cm), so I had to return them.
Soft and comfortable pajamas, the right size, and vibrant colors.
Very comfortable and very feminine!
good size nice pajamas but not what is advertised. i ordered the grey with white and it came grey with baby pink. also these are advertised as viscose material but it's not actually. they are a thicker material better for colder seasons.
Luxurious feeling to the fabric. Well made comfortable and the size Medium is perfect for my 5'.1 body.
These are the softest and most comfortable pajamas I've ever worn. Although they're not long enough, they're so comfortable I don't mind at all. The colors are vibrant and beautiful, the fabric is soft and gentle against the skin, and they're durable and washable. This pajama set is of very good quality; the fabric isn't too thick, so it's breathable and stretchy.
The Ekouaer Christmas Pajamas for women are soft true to size and feel like microfiber they might be a bit warm for sleeping but theyre super cute and cozy for lounging in the winter. I cant wait to give these to my daughter when she comes home from college!
bought this pajama set to keep warm as my body changes in my forties. The fabric is just right for me'comfortable, warm, and doesn't make me sweat. The holiday-themed design also puts me in a good mood. There are no pockets other than one on the top, but I usually wear it at home, so that's not a problem for me.
It's so cute, and it looks very well made. I think my daughter will love it.
The color is completely wrong! It's described as red, but it looks more like light salmon. The sizing also runs small; I bought a size up, thank goodness I did!
The color is completely wrong! It's described as red, but it looks more like light salmon. The sizing runs small; I bought a size up, thank goodness I did!
Lightweight, breathable, and super soft. Great for lounging at home or for an overnight flight at the airport. True to size, and the color matches the online photos.
Softest pajama set'perfect for Christmas!
Pretty and comfortable.
Very soft. I sized up for extra comfort and I'm glad I did. The color is beautiful and the thickness is just right.
Love the color, fit, and fabric'such a great buy!
Perfect for sleep,Very beautiful and comfortable.
The cutest pajama set'super soft and absolutely worth it!
This pretty set is soft and comfortable. Sizing is true, maybe slightly smaller than some brands, but overall excellent!
They love this Christmas pajama set. Excellent workmanship and a reasonable price. Five stars!
Super soft, comfy, cute, true to size, and great quality'everything I wanted. Warm but not too hot, perfect for those of us in hot climates who still want a ¡°winter¡± vibe.
I bought these for my tall, slim 12-year-old daughter. They fit her perfectly. The fabric feels and looks high-quality, and the price is very reasonable. Excellent value for money. Plus, they're very cute and have a festive feel to them.
Super soft, standard size, and excellent quality.
I love its color, style, and fabric. It was such a great buy!!
Comfortable and suitable for cold climates. A great holiday gift.
Super cute and comfortable. The size fits perfectly right now. I love it.
The color, style, fabric, and fit are all fantastic. I'm extremely satisfied with this product.
These are the best pajamas I've ever worn!! Stylish, durable, and the fabric is incredibly comfortable. I've already bought three sets from Ekouaer, and all have been perfect. Their prices really surprise me because the quality is so good! The leaf pattern on the last set reminded me of the Beverly Hills Hotel!
I bought two sets of these pajamas to wear on my family's Polar Express trip. They're incredibly soft and the sizing is perfect. The fabric isn't thick, and it's super soft and smooth. We wore thermal underwear underneath (a pair of leggings and a thin long-sleeved shirt because it was a bit chilly outside), but we were still quite warm. I also love the pattern!
I love it! It feels as soft as butter. It's not too hot and is very comfortable to wear.
Very beautiful and comfortable. Super soft, I can't wait to wear it for the holidays. True to size. Great value for money! Bright and festive colors.




