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🚚 Fast & Free Shipping on Orders $89+
ABOUT THE DELIVERY TIME
Delivery Time = Processing Time + Shipping Time
Processing Time
Typically 2–5 business days before shipping. Some items may take 5–7 business days due to stock availability.
Pre-Sale Items
Please allow 10–15 business days of warehouse processing time.
Note: We ship to the address entered at checkout. To change your address, contact us at support@ekouaer.com within 12 hours of placing your order.
SHIPPING TIME
🌍 Global Standard Shipping
10–22 business days. Remote areas may take longer.
🇺🇸 US Domestic Shipping
3–7 business days for most US addresses. Remote areas may take longer.
SHIPPING DESTINATIONS
Europe: Ireland, Austria, Belgium, Poland, Denmark, Germany, Greece, Russia, France, Finland, Netherlands, Luxembourg, Norway, Portugal, Sweden, Switzerland, Spain, Hungary, Italy, United Kingdom, Romania, Estonia, Czechia
Asia: Korea, Malaysia, Japan, Thailand, Turkey, Singapore, Israel, Indonesia, Vietnam, Philippines, Laos, Cambodia
North America: Canada, United States, Mexico
Australia: Australia
Questions? Email us: support@ekouaer.com
We hope you'll love everything from Ekouaer. If you're not 100% satisfied, we've got you covered — read below to understand our return policy.
⚠️ Important: Please contact us before sending anything back. Returns must be authorized by our Customer Service team.
CANCELLATION
We accept cancellations before the product is shipped. If cancelled in time, you'll receive a full refund. Once shipped, orders cannot be cancelled. Processing typically takes 1–3 business days.
RETURNS
Returns are accepted within 30 days of receipt.
How to Return
Contact our customer service team first — we'll provide the return address by email. Please include all original packaging, manuals, gifts (if any), and proof of purchase.
Return Conditions
Items must be:
For accessories, underwear, socks, and personal clothing — quality issues are handled in accordance with applicable laws and regulations.
📦 Shipping Cost: Return shipping is at your own expense, unless the return is due to our error (defective, wrong size, or wrong item) — in that case, we cover the shipping fee. We do not offer Freight To Collect (FTC) service.
REFUNDS
Once your return is received and inspected, we'll notify you by email. If approved, your refund will be applied to your original payment method within 30 days.
Notes
Questions? Email us: support@ekouaer.com
🔒 Safe Payments
Payment Methods:
📦 Secure Logistics
Order Tracking: Real-time logistics updates system. Check my order
Package Safety: Full refund or resend shipment of your damaged or lost package. Learn more
💬 Customer Service
🔐 Privacy Protection
EKOUAER respects the privacy of users and visitors on our site, and we are committed to protecting it through maintaining industry-standard physical, technical, and administrative measures designed to guard your personal data from unauthorized processing, use or disclosure.
Shipping Protection — Quick Guide
Your package is covered against loss, damage, and delivery delays.
WHAT'S COVERED
1. Lost Package
Not delivered within 30 days (domestic) or 60 days (international)?
→ Full refund of the goods value.
2. Marked "Delivered" but Not Received
→ Full refund of the goods value.
Requires one of: police report, on-site video evidence, or a loss certificate from the carrier.
3. Damaged in Transit
→ Partial cash refund or replacement parts for minor/component damage; full refund if totally damaged.
Requires photos: logistics label, all sides of the outer packaging, and the damaged item.
4. Delayed Delivery
Arrived later than the seller's promised time?
→ $5 USD per order (one-time payment, no documents needed).
IMPORTANT
HOW TO FILE A CLAIM
Step 1: Open the email titled "Xcotton Shipping Protection Placed Successfully" and click the Protection ID;
OR file online at: sp.xcottons.com
Step 2: Provide your order number and supporting photos if required.
Step 3: We respond within 24 hours. If your documents are complete, payment or a reorder is processed within 2 business days.
NEED HELP?
For more details, contact our support team:
Email: support@ekouaer.com
Online claim portal: sp.xcottons.com/claim
Customers love this lightweight kimono robe, praising it as "soft and comfortable" with excellent quality at an incredible price point. The attached belt prevents loss, and the length provides elegant coverage. Shoppers appreciate its versatility for all seasons and true-to-size fit. One concern: wrong color shipped, and fabric may retain odors.
This is my 2nd time ordering this robe and I still love it! The only issue I have is that I ordered the gray robe and I got this green one instead. I'm going to keep it anyway because I love the style of the robe and the green I received isnt even an option as far as I can see.
I love that the belt is attached.
This robe feels silky smooth, doesn't fade, keeps you warm, and fits perfectly. I love it.
I love this robe'light, soft, and great coverage. I'll buy again.
Soft and lightweight'the perfect spring/summer robe.
Very comfortable.
My favorite robe. I love that the belt is attached so you never lose it. It's super soft and feels high quality.
Soft and comfy, perfect length.
I love this robe'light and soft. Hard to believe the quality at this price, and it's very durable. I'll keep buying it, and I bought one for my mom too.
True to size. Soft and lightweight but not see-through. Has inner ties and a wide outer tie belt.
The perfect mix of comfort and practicality. Light but not flimsy; soft, breathable knit is perfect for warmer months'great after showers or lounging. Length hits my ankles (I'm average height) and looks more elegant than short robes. The attached belt won't get lost in the wash; kimono sleeves are roomy without being bulky. The drape looks more polished than a sweatshirt. Fabric stays in great shape after washing'no pilling or warping. Moves easily with no restriction. No deep pockets (could be a con), but the lightweight feel makes up for it. Incredible value for the price'versatile year-round (great in summer, easy to layer in winter). Overall: if you want a light, breathable, comfy robe that looks good, this is it.
Amazing robe'soft, comfy, and well made. Warm and provides great coverage.
Soft, stretchy, and very comfortable. I love it so much I bought multiple colors. Sizing is accurate.
Great robe!Love it!
So soft! I have two and they're both great. True to size.
Soft, comfy, lightweight long robe.
I bought this robe for my granddaughter'she loves it. Great cut and color, and it's her favorite lightweight robe.
I couldn't believe my luck'fabric and workmanship are excellent. Years ago my husband bought me a similar black robe for $90 from a well-known lingerie chain; this one was only $19.
This is the best item in my pregnancy prep. Lightweight but durable, beautiful color, and I'll buy it for friends who get pregnant too.
I need more colors. It's so comfortable, long enough, and has great coverage for curvier bodies. I'm tall too, and the length is perfect. I'm buying another for vacation.
Super soft, stretchy, and doesn't wrinkle easily. It's long, which I love'I wear it almost every day.
This robe is very comfortable'exactly what I wanted. The color is true, the fabric quality is great, and it's very soft. Definitely worth the money.
This robe is beautiful and great for travel. True to size, rich color, and the belt is long enough. I haven't washed it yet so I can't speak to durability.
This robe is super soft. I bought it about a week postpartum because I wanted something comfy for lounging but still covering when guests came. I love the back-tied belt so it doesn't get lost or tangled, and the inner ties help keep it in place. It fits closer than some robes and covers well. The only downside: it seems to hold onto odors. Postpartum hormones gave me strong body odor, and even after six months, the smell still lingers in the robe after washing, which I don't love. Still, even just for those first postpartum weeks, I'd buy again'it feels like a warm hug and makes me feel comfy and cute.




