AMY007796_GP3_M
🚚 Fast & Free Shipping on Orders $89+
ABOUT THE DELIVERY TIME
Delivery Time = Processing Time + Shipping Time
Processing Time
Typically 2–5 business days before shipping. Some items may take 5–7 business days due to stock availability.
Pre-Sale Items
Please allow 10–15 business days of warehouse processing time.
Note: We ship to the address entered at checkout. To change your address, contact us at support@ekouaer.com within 12 hours of placing your order.
SHIPPING TIME
🌍 Global Standard Shipping
10–22 business days. Remote areas may take longer.
🇺🇸 US Domestic Shipping
3–7 business days for most US addresses. Remote areas may take longer.
SHIPPING DESTINATIONS
Europe: Ireland, Austria, Belgium, Poland, Denmark, Germany, Greece, Russia, France, Finland, Netherlands, Luxembourg, Norway, Portugal, Sweden, Switzerland, Spain, Hungary, Italy, United Kingdom, Romania, Estonia, Czechia
Asia: Korea, Malaysia, Japan, Thailand, Turkey, Singapore, Israel, Indonesia, Vietnam, Philippines, Laos, Cambodia
North America: Canada, United States, Mexico
Australia: Australia
Questions? Email us: support@ekouaer.com
We hope you'll love everything from Ekouaer. If you're not 100% satisfied, we've got you covered — read below to understand our return policy.
⚠️ Important: Please contact us before sending anything back. Returns must be authorized by our Customer Service team.
CANCELLATION
We accept cancellations before the product is shipped. If cancelled in time, you'll receive a full refund. Once shipped, orders cannot be cancelled. Processing typically takes 1–3 business days.
RETURNS
Returns are accepted within 30 days of receipt.
How to Return
Contact our customer service team first — we'll provide the return address by email. Please include all original packaging, manuals, gifts (if any), and proof of purchase.
Return Conditions
Items must be:
For accessories, underwear, socks, and personal clothing — quality issues are handled in accordance with applicable laws and regulations.
📦 Shipping Cost: Return shipping is at your own expense, unless the return is due to our error (defective, wrong size, or wrong item) — in that case, we cover the shipping fee. We do not offer Freight To Collect (FTC) service.
REFUNDS
Once your return is received and inspected, we'll notify you by email. If approved, your refund will be applied to your original payment method within 30 days.
Notes
Questions? Email us: support@ekouaer.com
🔒 Safe Payments
Payment Methods:
📦 Secure Logistics
Order Tracking: Real-time logistics updates system. Check my order
Package Safety: Full refund or resend shipment of your damaged or lost package. Learn more
💬 Customer Service
🔐 Privacy Protection
EKOUAER respects the privacy of users and visitors on our site, and we are committed to protecting it through maintaining industry-standard physical, technical, and administrative measures designed to guard your personal data from unauthorized processing, use or disclosure.
Shipping Protection — Quick Guide
Your package is covered against loss, damage, and delivery delays.
WHAT'S COVERED
1. Lost Package
Not delivered within 30 days (domestic) or 60 days (international)?
→ Full refund of the goods value.
2. Marked "Delivered" but Not Received
→ Full refund of the goods value.
Requires one of: police report, on-site video evidence, or a loss certificate from the carrier.
3. Damaged in Transit
→ Partial cash refund or replacement parts for minor/component damage; full refund if totally damaged.
Requires photos: logistics label, all sides of the outer packaging, and the damaged item.
4. Delayed Delivery
Arrived later than the seller's promised time?
→ $5 USD per order (one-time payment, no documents needed).
IMPORTANT
HOW TO FILE A CLAIM
Step 1: Open the email titled "Xcotton Shipping Protection Placed Successfully" and click the Protection ID;
OR file online at: sp.xcottons.com
Step 2: Provide your order number and supporting photos if required.
Step 3: We respond within 24 hours. If your documents are complete, payment or a reorder is processed within 2 business days.
NEED HELP?
For more details, contact our support team:
Email: support@ekouaer.com
Online claim portal: sp.xcottons.com/claim
These sleepshirts are praised as "buttery soft" and highly comfortable. Customers said they run large, with multiple shoppers recommending ordering 1-2 sizes down. The fabric is lightweight and breathable. Some found the length longer than expected, though others appreciated it. One noted they can't go in the dryer. Overall well-loved with repeat purchases.
It was really soft and come it was a little longer than I was hoping for. But I have to remember that these are models and ask about the length. But overall I thought they were great.
Very comfortable.
I love the material its so soft. My only problem is they run too big. I ordered a 2XL nut could have and should have ordered a large. Too late for me to return them.
I shouldve ordered a 2X but I dont think that you had that in stock. So Ill keep the 3X they fit great little big but they probably will shrink in the washing machine and dryer. I like them a lot nice product.
Buttery soft it runs big but who cares? Their jammies. I will be ordering more just a smaller size
Comfy
Sizing right they are comfy. Bought 2 more after my first purchase. Well worth it.
Comfy but not able to put in the dryer. Cute too.
Priced well. Comfy. Would purchase again!
Got this for my daughter she just had a baby and she loves this. Its comfortable. Its not clinging and it fits perfectly and lovely material soft.
So soft and comfy. Perfect length.
I love these. They are comfortable and soft.
Quality fabric and very full cut.
They are soft and comfortable. Good quality and fits great. Color does not fade.The pockets are nice. I would recommend.
Bought to wear for after knee surgery the length is perfect fabric is soft
Great warm weather comfort ! Attractive and covers well but might be wanting to wear cardigan sweatshirt or little jacket to cover breasts underneath for modesty. Very comfortable. Washes nicely. Great for hot weather. Or with a sweatshirt cardigan or cotton cardigan good for cool spring and fall weather. Love these!
OMG! Softest nightgown Ive ever worn! They are like putting on butter! Add them to your Christmas list! Give them as gifts!
very cute love these!
So soft love it
As expected
Nice night shirt
Soft and stretchy. Hits right above the knee
Looks great. Fits comfortably. Super breathable and quality fabric. Very stretchy.
Love it! Best pajamas I've bought in years. Perfect fit'so soft and comfortable. I also love the bright color.
Fits well.
They're amazing'perfect size for me (I'm 178 cm). Lightweight and breathable, feels great on. I bought it for the V-neck and the cuffed hem'without those I wouldn't have. I've already bought four.
Very comfortable.
I really love these robes. These pajamas are so comfy and cute.
Exactly what I wanted. The black is especially soft.






