AMY006194_NB_S
🚚 Fast & Free Shipping on Orders $89+
ABOUT THE DELIVERY TIME
Delivery Time = Processing Time + Shipping Time
Processing Time
Typically 2–5 business days before shipping. Some items may take 5–7 business days due to stock availability.
Pre-Sale Items
Please allow 10–15 business days of warehouse processing time.
Note: We ship to the address entered at checkout. To change your address, contact us at support@ekouaer.com within 12 hours of placing your order.
SHIPPING TIME
🌍 Global Standard Shipping
10–22 business days. Remote areas may take longer.
🇺🇸 US Domestic Shipping
3–7 business days for most US addresses. Remote areas may take longer.
SHIPPING DESTINATIONS
Europe: Ireland, Austria, Belgium, Poland, Denmark, Germany, Greece, Russia, France, Finland, Netherlands, Luxembourg, Norway, Portugal, Sweden, Switzerland, Spain, Hungary, Italy, United Kingdom, Romania, Estonia, Czechia
Asia: Korea, Malaysia, Japan, Thailand, Turkey, Singapore, Israel, Indonesia, Vietnam, Philippines, Laos, Cambodia
North America: Canada, United States, Mexico
Australia: Australia
Questions? Email us: support@ekouaer.com
We hope you'll love everything from Ekouaer. If you're not 100% satisfied, we've got you covered — read below to understand our return policy.
⚠️ Important: Please contact us before sending anything back. Returns must be authorized by our Customer Service team.
CANCELLATION
We accept cancellations before the product is shipped. If cancelled in time, you'll receive a full refund. Once shipped, orders cannot be cancelled. Processing typically takes 1–3 business days.
RETURNS
Returns are accepted within 30 days of receipt.
How to Return
Contact our customer service team first — we'll provide the return address by email. Please include all original packaging, manuals, gifts (if any), and proof of purchase.
Return Conditions
Items must be:
For accessories, underwear, socks, and personal clothing — quality issues are handled in accordance with applicable laws and regulations.
📦 Shipping Cost: Return shipping is at your own expense, unless the return is due to our error (defective, wrong size, or wrong item) — in that case, we cover the shipping fee. We do not offer Freight To Collect (FTC) service.
REFUNDS
Once your return is received and inspected, we'll notify you by email. If approved, your refund will be applied to your original payment method within 30 days.
Notes
Questions? Email us: support@ekouaer.com
🔒 Safe Payments
Payment Methods:
📦 Secure Logistics
Order Tracking: Real-time logistics updates system. Check my order
Package Safety: Full refund or resend shipment of your damaged or lost package. Learn more
💬 Customer Service
🔐 Privacy Protection
EKOUAER respects the privacy of users and visitors on our site, and we are committed to protecting it through maintaining industry-standard physical, technical, and administrative measures designed to guard your personal data from unauthorized processing, use or disclosure.
Shipping Protection — Quick Guide
Your package is covered against loss, damage, and delivery delays.
WHAT'S COVERED
1. Lost Package
Not delivered within 30 days (domestic) or 60 days (international)?
→ Full refund of the goods value.
2. Marked "Delivered" but Not Received
→ Full refund of the goods value.
Requires one of: police report, on-site video evidence, or a loss certificate from the carrier.
3. Damaged in Transit
→ Partial cash refund or replacement parts for minor/component damage; full refund if totally damaged.
Requires photos: logistics label, all sides of the outer packaging, and the damaged item.
4. Delayed Delivery
Arrived later than the seller's promised time?
→ $5 USD per order (one-time payment, no documents needed).
IMPORTANT
HOW TO FILE A CLAIM
Step 1: Open the email titled "Xcotton Shipping Protection Placed Successfully" and click the Protection ID;
OR file online at: sp.xcottons.com
Step 2: Provide your order number and supporting photos if required.
Step 3: We respond within 24 hours. If your documents are complete, payment or a reorder is processed within 2 business days.
NEED HELP?
For more details, contact our support team:
Email: support@ekouaer.com
Online claim portal: sp.xcottons.com/claim
Customers praised this pajama set as "super soft and comfy" with consistent quality. The fabric holds up well after multiple washes without fading or shrinkage. Most found it true to size and stylish enough to wear all day. One customer noted the fit was unflattering. Some wished for pockets.
I love this company'everything I've bought has consistent quality. I'm exchanging this set for a bigger size because I want it looser. Well made, soft, stylish, fast shipping. Highly recommend.
Two color options, super soft.
Needed for a school holiday event'cute and comfy!!!
Soft and comfy, true to size. After several washes it still holds up well.
Love this set'fits and is very comfortable.
Very comfortable and fits well. I'm 5'4" (163 cm), 165 lbs (75 kg), got L'will buy more.
Loved it so much I bought another. Washes well, stays soft, doesn't ride up at night, and it's super cute. Might buy more.
Fits me well and is super comfy'just wish it had pockets.
So soft'looks and feels great. Fits well and washes well. Highly recommend.
Great quality and very comfortable.
Very soft and comfortable.
One of the best things I've bought here.
Just as described.
Very cute, soft, comfy, and well made. It was a gift so I can't comment on sizing.
So soft and comfy. Bought 2 sets and sometimes wear them all day. Friends compliment them, and they're convenient for quick store runs. Great value.
So cute'at a holiday cookie-decorating party, everyone complimented my pajamas.
Needed this for a spirit day at school. Cute and comfy!!!
Have in 2 colors SUPER SOFT
Love these pajamas so much I bought a second pair. They wash well they are soft they dont ride up your legs during the night and they are so cute. I will probably buy more at some point
These are cute soft comfortable phs that you can walk around in all day/night. Theyre not too thick or thin. Washed twice so far and no shrinkage nor fading.
Love it
The pajamas are soft super comfy and run very true to size. So far it is holding up really well with the washing and all.
I love this company. Ive purchased a variety of their sleepwear and I can count on consistent quality. This particular pj set is being returned for a larger size. Id like it a little more loose.The set is made well soft comfortable fabric and has a very stylish look.Additionally their products ship fast.I highly recommend this set and this company.
Love these PJs so much I bought another Pair in a Different Print .
Love these! Comfortable and cute.
Thick and comfortable
Super comfortable and soft fabric
So comfy & great fit! For reference I am 5'4 and 165 lbs. I got a size large and would definitely order more.
Love these pajamas... fit great & very comfy
The fit is weird and not flattering. Returned.
Love it.






