AMY005272_PAT18_S
🚚 Fast & Free Shipping on Orders $89+
ABOUT THE DELIVERY TIME
Delivery Time = Processing Time + Shipping Time
Processing Time
Typically 2–5 business days before shipping. Some items may take 5–7 business days due to stock availability.
Pre-Sale Items
Please allow 10–15 business days of warehouse processing time.
Note: We ship to the address entered at checkout. To change your address, contact us at support@ekouaer.com within 12 hours of placing your order.
SHIPPING TIME
🌍 Global Standard Shipping
10–22 business days. Remote areas may take longer.
🇺🇸 US Domestic Shipping
3–7 business days for most US addresses. Remote areas may take longer.
SHIPPING DESTINATIONS
Europe: Ireland, Austria, Belgium, Poland, Denmark, Germany, Greece, Russia, France, Finland, Netherlands, Luxembourg, Norway, Portugal, Sweden, Switzerland, Spain, Hungary, Italy, United Kingdom, Romania, Estonia, Czechia
Asia: Korea, Malaysia, Japan, Thailand, Turkey, Singapore, Israel, Indonesia, Vietnam, Philippines, Laos, Cambodia
North America: Canada, United States, Mexico
Australia: Australia
Questions? Email us: support@ekouaer.com
We hope you'll love everything from Ekouaer. If you're not 100% satisfied, we've got you covered — read below to understand our return policy.
⚠️ Important: Please contact us before sending anything back. Returns must be authorized by our Customer Service team.
CANCELLATION
We accept cancellations before the product is shipped. If cancelled in time, you'll receive a full refund. Once shipped, orders cannot be cancelled. Processing typically takes 1–3 business days.
RETURNS
Returns are accepted within 30 days of receipt.
How to Return
Contact our customer service team first — we'll provide the return address by email. Please include all original packaging, manuals, gifts (if any), and proof of purchase.
Return Conditions
Items must be:
For accessories, underwear, socks, and personal clothing — quality issues are handled in accordance with applicable laws and regulations.
📦 Shipping Cost: Return shipping is at your own expense, unless the return is due to our error (defective, wrong size, or wrong item) — in that case, we cover the shipping fee. We do not offer Freight To Collect (FTC) service.
REFUNDS
Once your return is received and inspected, we'll notify you by email. If approved, your refund will be applied to your original payment method within 30 days.
Notes
Questions? Email us: support@ekouaer.com
🔒 Safe Payments
Payment Methods:
📦 Secure Logistics
Order Tracking: Real-time logistics updates system. Check my order
Package Safety: Full refund or resend shipment of your damaged or lost package. Learn more
💬 Customer Service
🔐 Privacy Protection
EKOUAER respects the privacy of users and visitors on our site, and we are committed to protecting it through maintaining industry-standard physical, technical, and administrative measures designed to guard your personal data from unauthorized processing, use or disclosure.
Shipping Protection — Quick Guide
Your package is covered against loss, damage, and delivery delays.
WHAT'S COVERED
1. Lost Package
Not delivered within 30 days (domestic) or 60 days (international)?
→ Full refund of the goods value.
2. Marked "Delivered" but Not Received
→ Full refund of the goods value.
Requires one of: police report, on-site video evidence, or a loss certificate from the carrier.
3. Damaged in Transit
→ Partial cash refund or replacement parts for minor/component damage; full refund if totally damaged.
Requires photos: logistics label, all sides of the outer packaging, and the damaged item.
4. Delayed Delivery
Arrived later than the seller's promised time?
→ $5 USD per order (one-time payment, no documents needed).
IMPORTANT
HOW TO FILE A CLAIM
Step 1: Open the email titled "Xcotton Shipping Protection Placed Successfully" and click the Protection ID;
OR file online at: sp.xcottons.com
Step 2: Provide your order number and supporting photos if required.
Step 3: We respond within 24 hours. If your documents are complete, payment or a reorder is processed within 2 business days.
NEED HELP?
For more details, contact our support team:
Email: support@ekouaer.com
Online claim portal: sp.xcottons.com/claim
Package Content: 1 x Women Zipper Front Robes
Customers praised this zipper-front bathrobe for being "soft and comfy" with "great quality" fabric that's easy to care for. Most loved the perfect sizing and convenient zipper design. However, some noted the fabric is thin and better suited for summer, with concerns about length for shorter shoppers and lack of petite sizes. The material may be too lightweight for winter use.
great zip up robes
Returned. Don't like the fabric.
Very comfortable, easy to wash, and pretty.
Perfect size. My daughter loves this robe. We'll buy more.
If I were 6 inches taller it would be perfect. Clothing designs seem to be made for taller people. I have no complaints about the product itself'I just wish they offered petite sizes.
I love my robe'soft and comfy, perfect after a shower. Note: if men are around you might want a bandeau underneath. The fabric is thin and shows your bust shape.
Perfect size.
Perfect length. I'm 5'7" (170 cm) and it's super comfy and soft. I hate tie robes'zipper robes forever!
Comfortable, easy to care for, fits well. I've bought a lot from Ekouaer and it's all super comfortable. Soft fabric that holds up after many washes. I wash cold on gentle and hang dry. Love their stuff.
It's kind of thin material wise not for the winter
I LOVE my robe!!!! I wear it every day. Great length, great quality'highly recommend.
Comfy to wear and the pattern is cute.
These robes are insanely soft and comfortable'great for indoors or outside. Front pockets are handy. Perfect for summer at home. Cold wash works great and it hang-dries fast. Color is really pretty too.
My mom loves this robe. Great quality.
This lounge jacket is light and breathable'perfect to throw on before heading out. Love the zipper. Washed it a bunch of times: no pilling, no shrinking. I'm buying another soon.
Love these robes'I wear them as cover-ups all day.
I'm obsessed with this robe!
Fabric is really nice and super comfortable. I'll definitely buy again.




