AMY005902_BF169_M
🚚 Fast & Free Shipping on Orders $89+
ABOUT THE DELIVERY TIME
Delivery Time = Processing Time + Shipping Time
Processing Time
Typically 2–5 business days before shipping. Some items may take 5–7 business days due to stock availability.
Pre-Sale Items
Please allow 10–15 business days of warehouse processing time.
Note: We ship to the address entered at checkout. To change your address, contact us at support@ekouaer.com within 12 hours of placing your order.
SHIPPING TIME
🌍 Global Standard Shipping
10–22 business days. Remote areas may take longer.
🇺🇸 US Domestic Shipping
3–7 business days for most US addresses. Remote areas may take longer.
SHIPPING DESTINATIONS
Europe: Ireland, Austria, Belgium, Poland, Denmark, Germany, Greece, Russia, France, Finland, Netherlands, Luxembourg, Norway, Portugal, Sweden, Switzerland, Spain, Hungary, Italy, United Kingdom, Romania, Estonia, Czechia
Asia: Korea, Malaysia, Japan, Thailand, Turkey, Singapore, Israel, Indonesia, Vietnam, Philippines, Laos, Cambodia
North America: Canada, United States, Mexico
Australia: Australia
Questions? Email us: support@ekouaer.com
We hope you'll love everything from Ekouaer. If you're not 100% satisfied, we've got you covered — read below to understand our return policy.
⚠️ Important: Please contact us before sending anything back. Returns must be authorized by our Customer Service team.
CANCELLATION
We accept cancellations before the product is shipped. If cancelled in time, you'll receive a full refund. Once shipped, orders cannot be cancelled. Processing typically takes 1–3 business days.
RETURNS
Returns are accepted within 30 days of receipt.
How to Return
Contact our customer service team first — we'll provide the return address by email. Please include all original packaging, manuals, gifts (if any), and proof of purchase.
Return Conditions
Items must be:
For accessories, underwear, socks, and personal clothing — quality issues are handled in accordance with applicable laws and regulations.
📦 Shipping Cost: Return shipping is at your own expense, unless the return is due to our error (defective, wrong size, or wrong item) — in that case, we cover the shipping fee. We do not offer Freight To Collect (FTC) service.
REFUNDS
Once your return is received and inspected, we'll notify you by email. If approved, your refund will be applied to your original payment method within 30 days.
Notes
Questions? Email us: support@ekouaer.com
🔒 Safe Payments
Payment Methods:
📦 Secure Logistics
Order Tracking: Real-time logistics updates system. Check my order
Package Safety: Full refund or resend shipment of your damaged or lost package. Learn more
💬 Customer Service
🔐 Privacy Protection
EKOUAER respects the privacy of users and visitors on our site, and we are committed to protecting it through maintaining industry-standard physical, technical, and administrative measures designed to guard your personal data from unauthorized processing, use or disclosure.
Shipping Protection — Quick Guide
Your package is covered against loss, damage, and delivery delays.
WHAT'S COVERED
1. Lost Package
Not delivered within 30 days (domestic) or 60 days (international)?
→ Full refund of the goods value.
2. Marked "Delivered" but Not Received
→ Full refund of the goods value.
Requires one of: police report, on-site video evidence, or a loss certificate from the carrier.
3. Damaged in Transit
→ Partial cash refund or replacement parts for minor/component damage; full refund if totally damaged.
Requires photos: logistics label, all sides of the outer packaging, and the damaged item.
4. Delayed Delivery
Arrived later than the seller's promised time?
→ $5 USD per order (one-time payment, no documents needed).
IMPORTANT
HOW TO FILE A CLAIM
Step 1: Open the email titled "Xcotton Shipping Protection Placed Successfully" and click the Protection ID;
OR file online at: sp.xcottons.com
Step 2: Provide your order number and supporting photos if required.
Step 3: We respond within 24 hours. If your documents are complete, payment or a reorder is processed within 2 business days.
NEED HELP?
For more details, contact our support team:
Email: support@ekouaer.com
Online claim portal: sp.xcottons.com/claim
Customers praised this silky sleepwear set as "very comfortable and soft," with many noting it's true to size and affordable. The lace detailing and adjustable straps received positive feedback. However, some noted the top runs large, fabric lacks stretch, and color may fade after washing. One review mentioned thin crotch space. Overall, highly rated for comfort and style.
La parte de arriba es muy recta la calidad es buena
It was good length really soft but the crotch space is thin if you think you need a size up you should stick to your usual size.
True to size. Very comfortable.
So cute! Great gift for bride!
Love love this . Nice silky soft comfy I will order more
Looks awesome on my wife!
Love this set! I bought multiple colors because it was so pretty and affordable. The lace is soft and nice and the set is very comfortable to sleep in.
These are so comfortable!!! Not to mention u will get hubbys attention!!!!
Comfortable pretty
True to size. Very soft and comfy while still being sexy.
Very comfortable soft is not tie and i can sleep very well the material is not hot i will recommended to any one and also is very sexy.
Its very comfortable light and soft. I got a Small in the Pea Green color. The top fits perfectly loose for sleeping and the bottom are a little cheeky. I love it.Machine wash cold and hang to dry.
Pretty but a little big on the top. The bottoms fit well (medium)
Returned beautiful but not my style
True to size. Nice quality for the price. Fast delivery. Would buy again.
I like the matrialfit and the lace design
Got this as a bridal shower gift. She loved them and wore them to bed that night! So so cute.
LOVE this set! Very comfortable and stylish. Purchased in multiple colors! True to size
Sooo soft and comfy!!! True to size and quick shipping.
Nice jammies. Soft and comfortable. Fit well. I like the pattern and straps are adjustable. Lace is a nice touch.
Super cute and silky. No sweating in it and very flattering.
It was gift
Awesome'soft and comfy, true to size, fast shipping.
Cute'super comfy!
Very comfy and the color is great.
Great!
Fits well.
Used these as bridesmaid dresses for my formal wedding. Very soft'everyone looked amazing.
Great value and good product. Shipping to the Philippines was very fast. It looks good on her, but she doesn't like that it isn't 100% cotton'oh well.
Very satisfied'fits well.
Perfect fit'comfortable.
Very soft fabric and fits well.
Very soft and comfy. Fits well, easy to wash. Works as a layer under shirts or as sleepwear.






