AMY005726_PAT9_XS
🚚 Fast & Free Shipping on Orders $89+
ABOUT THE DELIVERY TIME
Delivery Time = Processing Time + Shipping Time
Processing Time
Typically 2–5 business days before shipping. Some items may take 5–7 business days due to stock availability.
Pre-Sale Items
Please allow 10–15 business days of warehouse processing time.
Note: We ship to the address entered at checkout. To change your address, contact us at support@ekouaer.com within 12 hours of placing your order.
SHIPPING TIME
🌍 Global Standard Shipping
10–22 business days. Remote areas may take longer.
🇺🇸 US Domestic Shipping
3–7 business days for most US addresses. Remote areas may take longer.
SHIPPING DESTINATIONS
Europe: Ireland, Austria, Belgium, Poland, Denmark, Germany, Greece, Russia, France, Finland, Netherlands, Luxembourg, Norway, Portugal, Sweden, Switzerland, Spain, Hungary, Italy, United Kingdom, Romania, Estonia, Czechia
Asia: Korea, Malaysia, Japan, Thailand, Turkey, Singapore, Israel, Indonesia, Vietnam, Philippines, Laos, Cambodia
North America: Canada, United States, Mexico
Australia: Australia
Questions? Email us: support@ekouaer.com
We hope you'll love everything from Ekouaer. If you're not 100% satisfied, we've got you covered — read below to understand our return policy.
⚠️ Important: Please contact us before sending anything back. Returns must be authorized by our Customer Service team.
CANCELLATION
We accept cancellations before the product is shipped. If cancelled in time, you'll receive a full refund. Once shipped, orders cannot be cancelled. Processing typically takes 1–3 business days.
RETURNS
Returns are accepted within 30 days of receipt.
How to Return
Contact our customer service team first — we'll provide the return address by email. Please include all original packaging, manuals, gifts (if any), and proof of purchase.
Return Conditions
Items must be:
For accessories, underwear, socks, and personal clothing — quality issues are handled in accordance with applicable laws and regulations.
📦 Shipping Cost: Return shipping is at your own expense, unless the return is due to our error (defective, wrong size, or wrong item) — in that case, we cover the shipping fee. We do not offer Freight To Collect (FTC) service.
REFUNDS
Once your return is received and inspected, we'll notify you by email. If approved, your refund will be applied to your original payment method within 30 days.
Notes
Questions? Email us: support@ekouaer.com
🔒 Safe Payments
Payment Methods:
📦 Secure Logistics
Order Tracking: Real-time logistics updates system. Check my order
Package Safety: Full refund or resend shipment of your damaged or lost package. Learn more
💬 Customer Service
🔐 Privacy Protection
EKOUAER respects the privacy of users and visitors on our site, and we are committed to protecting it through maintaining industry-standard physical, technical, and administrative measures designed to guard your personal data from unauthorized processing, use or disclosure.
Shipping Protection — Quick Guide
Your package is covered against loss, damage, and delivery delays.
WHAT'S COVERED
1. Lost Package
Not delivered within 30 days (domestic) or 60 days (international)?
→ Full refund of the goods value.
2. Marked "Delivered" but Not Received
→ Full refund of the goods value.
Requires one of: police report, on-site video evidence, or a loss certificate from the carrier.
3. Damaged in Transit
→ Partial cash refund or replacement parts for minor/component damage; full refund if totally damaged.
Requires photos: logistics label, all sides of the outer packaging, and the damaged item.
4. Delayed Delivery
Arrived later than the seller's promised time?
→ $5 USD per order (one-time payment, no documents needed).
IMPORTANT
HOW TO FILE A CLAIM
Step 1: Open the email titled "Xcotton Shipping Protection Placed Successfully" and click the Protection ID;
OR file online at: sp.xcottons.com
Step 2: Provide your order number and supporting photos if required.
Step 3: We respond within 24 hours. If your documents are complete, payment or a reorder is processed within 2 business days.
NEED HELP?
For more details, contact our support team:
Email: support@ekouaer.com
Online claim portal: sp.xcottons.com/claim
Customers praised this lightweight tracksuit pajama set for being "incredibly soft" and comfortable, with many noting it's "perfect for lounging" and travel. The fabric is breathable and holds up well after washing. However, several shoppers warned the top runs small, particularly in the bust, recommending sizing up. Some found the fabric thinner than expected.
Yes - they are great - they are a lighter weight than the Tracksuits but will be great for the summertime!
Purchased,Soft and comfortable
The size is right, and the fabric is soft and comfortable.,Perfect fit
This lightweight tracksuit is very comfortable to wear, both relaxing and stylish. The elastic band is just the right tightness, and the quality is excellent.
fabric not as expected,The top runs small. The fabric is very thin. I will return it.
I absolutely love this brand of pajamas! They fit perfectly, are incredibly soft, and come in a variety of styles. Even after many washes, there's no visible wear and tear. I've already bought so many sets and I keep buying more. They're just so comfortable!
The fabric is great, and the size is standard.
It's very warm and fits perfectly.
Very comfortable!!! I love this color!!! Great price!!!
Standard sizing, lightweight and breathable.
This is my favorite loungewear; it's stylish, comfortable, and durable. I'm planning to buy other colors later.
?Muy c¨®modo y elegante!
This outfit is very comfortable.
Standard sizing, soft and comfortable
The bust size is a bit small, so I bought a size XL. I am 150 cm tall and weigh 55 kg, and it fits me perfectly.
It's smaller than expected.
Comfortable.
Would you buy it again? Yes!,The size is perfect, and the fabric is excellent.
These pajamas are well-made with high-quality fabric. They are durable, washable, and comfortable to wear. Highly recommended!
So far, it seems pretty good, which means it's definitely worth buying.
Super comfortable. Fits perfectly. The fabric is lightweight, which I think is perfect for wearing at home. I like the quality of this brand, and it looks great after washing.
Loungewear,Very comfortable
Ekouaer is a great brand. I have many different styles of clothing, such as dresses, pajamas, and loungewear sets. However, I am 5 feet 9 inches tall (about 175 cm) and weigh 215 pounds (about 98 kg), so I usually buy a size up.
Ms. Que complacida (Very satisfied),marvelous!
Super comfy and flattering. Washes great'perfect for travel. Amazing quality for this price, so I immediately bought another.
Warm and fits well.
True to size and very comfy'love this fabric.
Great fabric'true to size.
Comfortable and stylish.
Super comfy, fits well. Lightweight'perfect for lounging. I like this brand's quality and it washes well.
Very cute'exactly what I wanted. Fabric is comfy and lightweight. Colors stay bright after washing. Great for travel.
So comfy'I want to wear it every day.
Great quality.




