AMY007824_B_S
🚚 Fast & Free Shipping on Orders $89+
ABOUT THE DELIVERY TIME
Delivery Time = Processing Time + Shipping Time
Processing Time
Typically 2–5 business days before shipping. Some items may take 5–7 business days due to stock availability.
Pre-Sale Items
Please allow 10–15 business days of warehouse processing time.
Note: We ship to the address entered at checkout. To change your address, contact us at support@ekouaer.com within 12 hours of placing your order.
SHIPPING TIME
🌍 Global Standard Shipping
10–22 business days. Remote areas may take longer.
🇺🇸 US Domestic Shipping
3–7 business days for most US addresses. Remote areas may take longer.
SHIPPING DESTINATIONS
Europe: Ireland, Austria, Belgium, Poland, Denmark, Germany, Greece, Russia, France, Finland, Netherlands, Luxembourg, Norway, Portugal, Sweden, Switzerland, Spain, Hungary, Italy, United Kingdom, Romania, Estonia, Czechia
Asia: Korea, Malaysia, Japan, Thailand, Turkey, Singapore, Israel, Indonesia, Vietnam, Philippines, Laos, Cambodia
North America: Canada, United States, Mexico
Australia: Australia
Questions? Email us: support@ekouaer.com
We hope you'll love everything from Ekouaer. If you're not 100% satisfied, we've got you covered — read below to understand our return policy.
⚠️ Important: Please contact us before sending anything back. Returns must be authorized by our Customer Service team.
CANCELLATION
We accept cancellations before the product is shipped. If cancelled in time, you'll receive a full refund. Once shipped, orders cannot be cancelled. Processing typically takes 1–3 business days.
RETURNS
Returns are accepted within 30 days of receipt.
How to Return
Contact our customer service team first — we'll provide the return address by email. Please include all original packaging, manuals, gifts (if any), and proof of purchase.
Return Conditions
Items must be:
For accessories, underwear, socks, and personal clothing — quality issues are handled in accordance with applicable laws and regulations.
📦 Shipping Cost: Return shipping is at your own expense, unless the return is due to our error (defective, wrong size, or wrong item) — in that case, we cover the shipping fee. We do not offer Freight To Collect (FTC) service.
REFUNDS
Once your return is received and inspected, we'll notify you by email. If approved, your refund will be applied to your original payment method within 30 days.
Notes
Questions? Email us: support@ekouaer.com
🔒 Safe Payments
Payment Methods:
📦 Secure Logistics
Order Tracking: Real-time logistics updates system. Check my order
Package Safety: Full refund or resend shipment of your damaged or lost package. Learn more
💬 Customer Service
🔐 Privacy Protection
EKOUAER respects the privacy of users and visitors on our site, and we are committed to protecting it through maintaining industry-standard physical, technical, and administrative measures designed to guard your personal data from unauthorized processing, use or disclosure.
Shipping Protection — Quick Guide
Your package is covered against loss, damage, and delivery delays.
WHAT'S COVERED
1. Lost Package
Not delivered within 30 days (domestic) or 60 days (international)?
→ Full refund of the goods value.
2. Marked "Delivered" but Not Received
→ Full refund of the goods value.
Requires one of: police report, on-site video evidence, or a loss certificate from the carrier.
3. Damaged in Transit
→ Partial cash refund or replacement parts for minor/component damage; full refund if totally damaged.
Requires photos: logistics label, all sides of the outer packaging, and the damaged item.
4. Delayed Delivery
Arrived later than the seller's promised time?
→ $5 USD per order (one-time payment, no documents needed).
IMPORTANT
HOW TO FILE A CLAIM
Step 1: Open the email titled "Xcotton Shipping Protection Placed Successfully" and click the Protection ID;
OR file online at: sp.xcottons.com
Step 2: Provide your order number and supporting photos if required.
Step 3: We respond within 24 hours. If your documents are complete, payment or a reorder is processed within 2 business days.
NEED HELP?
For more details, contact our support team:
Email: support@ekouaer.com
Online claim portal: sp.xcottons.com/claim
Customers praised this two-piece lounge set for being "super soft" and "comfortable" with quality fabric that isn't see-through. The set is true to size, though some suggest sizing up for a looser fit. Shoppers loved it for lounging, everyday wear, and travel, with many buying multiple colors. One concern: the neckline isn't very stretchy.
Love these sets. I bought every color'great fabric and fit. I sized down, but your normal size should be fine too. The fabric isn't thin, and I get compliments every time I wear it.
Very comfortable. Soft fabric'perfect for lounging.
The neckline isn't very stretchy.
Super cute, fits well. Soft and comfortable'true to size.
They fit well and look great'soft fabric.
Why I chose this over others: I like this brand. Affordable and incredibly soft. I lounge in it a lot. Softness: super soft.
I can't say enough good things about this company. I've bought 15 sets of pajamas and loungewear and every one is great'true to size too.
Exactly what you see is what you get. Medium thickness'perfect for summer.
These pants are very soft and comfortable. Medium thickness, not see-through. Washes well. I loved them so much I bought another pair. Fits great.
Why I chose this over others: I love the fit! Perfectly comfortable.
Love it'super comfortable for going out or staying in.
Way better than I expected'thick, soft, and not see-through! Also happy the thighs aren't tight at all. I'm 157 cm, 93 kg, 4 months pregnant, and got 2XL (could've sized down but wanted extra room just in case).
Very comfortable with perfect stretch! Doesn't get baggy over time'great fabric. Perfect for travel!
I wear it almost every day. Very comfortable with great stretch'perfect for everyday wear.
Very comfortable'I bought three different colors. The fabric feels great.
I usually wear robes, but wanted a short set for vacation with relatives or adult kids. This set is exactly what I needed'comfortable, love the fabric, and it washes really well. Highly recommend. I'm buying more colors.
Fits well, comfortable, soft fabric.
I wore this at 8 months pregnant and loved it'so comfortable.
Soft, lightweight, very comfortable'especially in hot, humid weather. The loose top with biker shorts works for lounging and everyday wear. The shorts are more fitted, so if you want a looser look, size up at least two sizes.
Consider sizing up when purchasing.




