AMY007724_MZ703_M
🚚 Fast & Free Shipping on Orders $89+
ABOUT THE DELIVERY TIME
Delivery Time = Processing Time + Shipping Time
Processing Time
Typically 2–5 business days before shipping. Some items may take 5–7 business days due to stock availability.
Pre-Sale Items
Please allow 10–15 business days of warehouse processing time.
Note: We ship to the address entered at checkout. To change your address, contact us at support@ekouaer.com within 12 hours of placing your order.
SHIPPING TIME
🌍 Global Standard Shipping
10–22 business days. Remote areas may take longer.
🇺🇸 US Domestic Shipping
3–7 business days for most US addresses. Remote areas may take longer.
SHIPPING DESTINATIONS
Europe: Ireland, Austria, Belgium, Poland, Denmark, Germany, Greece, Russia, France, Finland, Netherlands, Luxembourg, Norway, Portugal, Sweden, Switzerland, Spain, Hungary, Italy, United Kingdom, Romania, Estonia, Czechia
Asia: Korea, Malaysia, Japan, Thailand, Turkey, Singapore, Israel, Indonesia, Vietnam, Philippines, Laos, Cambodia
North America: Canada, United States, Mexico
Australia: Australia
Questions? Email us: support@ekouaer.com
We hope you'll love everything from Ekouaer. If you're not 100% satisfied, we've got you covered — read below to understand our return policy.
⚠️ Important: Please contact us before sending anything back. Returns must be authorized by our Customer Service team.
CANCELLATION
We accept cancellations before the product is shipped. If cancelled in time, you'll receive a full refund. Once shipped, orders cannot be cancelled. Processing typically takes 1–3 business days.
RETURNS
Returns are accepted within 30 days of receipt.
How to Return
Contact our customer service team first — we'll provide the return address by email. Please include all original packaging, manuals, gifts (if any), and proof of purchase.
Return Conditions
Items must be:
For accessories, underwear, socks, and personal clothing — quality issues are handled in accordance with applicable laws and regulations.
📦 Shipping Cost: Return shipping is at your own expense, unless the return is due to our error (defective, wrong size, or wrong item) — in that case, we cover the shipping fee. We do not offer Freight To Collect (FTC) service.
REFUNDS
Once your return is received and inspected, we'll notify you by email. If approved, your refund will be applied to your original payment method within 30 days.
Notes
Questions? Email us: support@ekouaer.com
🔒 Safe Payments
Payment Methods:
📦 Secure Logistics
Order Tracking: Real-time logistics updates system. Check my order
Package Safety: Full refund or resend shipment of your damaged or lost package. Learn more
💬 Customer Service
🔐 Privacy Protection
EKOUAER respects the privacy of users and visitors on our site, and we are committed to protecting it through maintaining industry-standard physical, technical, and administrative measures designed to guard your personal data from unauthorized processing, use or disclosure.
Shipping Protection — Quick Guide
Your package is covered against loss, damage, and delivery delays.
WHAT'S COVERED
1. Lost Package
Not delivered within 30 days (domestic) or 60 days (international)?
→ Full refund of the goods value.
2. Marked "Delivered" but Not Received
→ Full refund of the goods value.
Requires one of: police report, on-site video evidence, or a loss certificate from the carrier.
3. Damaged in Transit
→ Partial cash refund or replacement parts for minor/component damage; full refund if totally damaged.
Requires photos: logistics label, all sides of the outer packaging, and the damaged item.
4. Delayed Delivery
Arrived later than the seller's promised time?
→ $5 USD per order (one-time payment, no documents needed).
IMPORTANT
HOW TO FILE A CLAIM
Step 1: Open the email titled "Xcotton Shipping Protection Placed Successfully" and click the Protection ID;
OR file online at: sp.xcottons.com
Step 2: Provide your order number and supporting photos if required.
Step 3: We respond within 24 hours. If your documents are complete, payment or a reorder is processed within 2 business days.
NEED HELP?
For more details, contact our support team:
Email: support@ekouaer.com
Online claim portal: sp.xcottons.com/claim
Skin-friendly nightgown, perfect gift for your grandmother, mom, wife and friends.
Customers love this zipper-front robe, describing it as "soft and comfy" with "beautiful" designs. The lightweight fabric "gets even softer after washing" and is praised for being "easy to put on and take off." Many purchased multiple pieces as gifts. Some noted it may run large, and one mentioned it "wrinkles very easily" and tends to slide off shoulders.
I love the produce and the customer support. I ordered the 3x and it was too large and customer support was wonderful to rust out a 2x. I am a disabled American veteran and this is all I wear, I am I a scooter.
I ordered a few more pieces to wear after I'm discharged from the hospital and go home.,I absolutely love this bathrobe!
Love these pretty lounge dresses'keeps my everyday clothes clean.
Looks great and wears great.
Way better than expected'soft and comfy, well made. I got the blue paisley and it looks polished as loungewear. Great purchase.
Even softer after washing. Wish there were more colors.
I bought this for my mom... and she loves it. It's easy to put on and take off. The fabric is super soft.
I wanted a house dress with a zipper front and pockets and this robe fits the bill. It's comfortable but it tends to slide off my shoulder. Maybe I should have gotten it a size smaller but that might be too clingy. The real test will be how it holds up after washing it.
It looks and feels great.
Super comfortable and stylish!
Soft and comfy'love the color too!
Soft, medium thickness, and looks great.
Bought it for my mom'she loves it. Easy to put on and take off, and super soft.
Soft, lightweight fabric'I love it and bought two more.
Beautiful!
Super comfortable and stylish!
Amazing!!! Great fabric and super easy to use.
Lightweight and soft'unbeatable for the price.
Very comfortable'still holds up great after lots of wear and washes.
Love this robe!
Pretty, comfy, lightweight'love it¡ bought 2 more as gifts.
I absolutely love this robe'so soft and comfy I bought another one. I'm 168 cm and about 82 kg; XL is roomy and cozy.
Nice.
I love these beautiful loungewear pieces! They help me keep my everyday clothes clean.
The robe is very thin, but it wrinkles very easily. I tried hanging it for a few days, but it was all wrinkled. I'm not going to iron the robe anyway.
I love them so much. They are so soft and comfortable. I'm so glad I bought them.
That's great!
Beautiful... Comfortable and lightweight... I love it so much... I bought two more as gifts.
The fabric is lightweight and soft. The price is unbeatable.
The fit is perfect, and it's very comfortable to wear.
recently bought a pink one, which I plan to wear in the bathroom! It's so easy to put on after a shower, making it convenient for doing my makeup and hair. Taking it off in the morning won't mess up my makeup, and it's also very convenient for getting dressed. It's very comfortable and easy to wash and dry. I also bought a black one, which I plan to use as a swimsuit cover-up; it'll be perfect after getting out of the pool. Lots of people have complimented how good it looks!
It's much better than I expected. The fabric is soft and comfortable, and the workmanship is excellent. I bought the blue paisley pattern, which looks very elegant as loungewear. Definitely worth buying.
This is a gift. The recipient is very happy.






