AMY008236_B_S
🚚 Fast & Free Shipping on Orders $89+
ABOUT THE DELIVERY TIME
Delivery Time = Processing Time + Shipping Time
Processing Time
Typically 2–5 business days before shipping. Some items may take 5–7 business days due to stock availability.
Pre-Sale Items
Please allow 10–15 business days of warehouse processing time.
Note: We ship to the address entered at checkout. To change your address, contact us at support@ekouaer.com within 12 hours of placing your order.
SHIPPING TIME
🌍 Global Standard Shipping
10–22 business days. Remote areas may take longer.
🇺🇸 US Domestic Shipping
3–7 business days for most US addresses. Remote areas may take longer.
SHIPPING DESTINATIONS
Europe: Ireland, Austria, Belgium, Poland, Denmark, Germany, Greece, Russia, France, Finland, Netherlands, Luxembourg, Norway, Portugal, Sweden, Switzerland, Spain, Hungary, Italy, United Kingdom, Romania, Estonia, Czechia
Asia: Korea, Malaysia, Japan, Thailand, Turkey, Singapore, Israel, Indonesia, Vietnam, Philippines, Laos, Cambodia
North America: Canada, United States, Mexico
Australia: Australia
Questions? Email us: support@ekouaer.com
We hope you'll love everything from Ekouaer. If you're not 100% satisfied, we've got you covered — read below to understand our return policy.
⚠️ Important: Please contact us before sending anything back. Returns must be authorized by our Customer Service team.
CANCELLATION
We accept cancellations before the product is shipped. If cancelled in time, you'll receive a full refund. Once shipped, orders cannot be cancelled. Processing typically takes 1–3 business days.
RETURNS
Returns are accepted within 30 days of receipt.
How to Return
Contact our customer service team first — we'll provide the return address by email. Please include all original packaging, manuals, gifts (if any), and proof of purchase.
Return Conditions
Items must be:
For accessories, underwear, socks, and personal clothing — quality issues are handled in accordance with applicable laws and regulations.
📦 Shipping Cost: Return shipping is at your own expense, unless the return is due to our error (defective, wrong size, or wrong item) — in that case, we cover the shipping fee. We do not offer Freight To Collect (FTC) service.
REFUNDS
Once your return is received and inspected, we'll notify you by email. If approved, your refund will be applied to your original payment method within 30 days.
Notes
Questions? Email us: support@ekouaer.com
🔒 Safe Payments
Payment Methods:
📦 Secure Logistics
Order Tracking: Real-time logistics updates system. Check my order
Package Safety: Full refund or resend shipment of your damaged or lost package. Learn more
💬 Customer Service
🔐 Privacy Protection
EKOUAER respects the privacy of users and visitors on our site, and we are committed to protecting it through maintaining industry-standard physical, technical, and administrative measures designed to guard your personal data from unauthorized processing, use or disclosure.
Shipping Protection — Quick Guide
Your package is covered against loss, damage, and delivery delays.
WHAT'S COVERED
1. Lost Package
Not delivered within 30 days (domestic) or 60 days (international)?
→ Full refund of the goods value.
2. Marked "Delivered" but Not Received
→ Full refund of the goods value.
Requires one of: police report, on-site video evidence, or a loss certificate from the carrier.
3. Damaged in Transit
→ Partial cash refund or replacement parts for minor/component damage; full refund if totally damaged.
Requires photos: logistics label, all sides of the outer packaging, and the damaged item.
4. Delayed Delivery
Arrived later than the seller's promised time?
→ $5 USD per order (one-time payment, no documents needed).
IMPORTANT
HOW TO FILE A CLAIM
Step 1: Open the email titled "Xcotton Shipping Protection Placed Successfully" and click the Protection ID;
OR file online at: sp.xcottons.com
Step 2: Provide your order number and supporting photos if required.
Step 3: We respond within 24 hours. If your documents are complete, payment or a reorder is processed within 2 business days.
NEED HELP?
For more details, contact our support team:
Email: support@ekouaer.com
Online claim portal: sp.xcottons.com/claim
Customers praised these pajamas as "the most comfortable ever," highlighting the exceptionally soft fabric and lightweight feel. The set washes well and comes in cute designs. Sizing runs true or slightly large. Some concerns noted: waistband cuts in, unflattering cut on shorts, and one report of lower fabric quality than expected.
Its very soft material but not a flattering cut. Kind of emphasizes your worst shape. The waistband is thin rope like and cuts into your waist so thats the only thing making it not very comfortable. I returned the item.
Soft sultry and comfortable. Wash well too!! Love them so much I bought 10 pairs
Quality of fabric not as expected.
The most comfortable pajamas Ive ever bought! I got the navy blue and they are super soft and comfortable. My sister came for the weekend and asked me where I got it because she absolutely loved it and she ordered one and loves it as well. I think Im going to get more colors. I got the small and wish that the top came in an extra small but still fits well. Bottoms fit perfect.
True to size
I bought the soft pink color. These are so soft. They are not clingy at all. I have a belly and Im very comfortable in these. The soft pink is slightly see through. The size chart is spot on. For reference Im 54 210lbs 38DD.
They are very comfy pajamas..I would buy them again..
Very comfortable- soft loose fit washes well. After trying one set - I ordered 3 more many cute designs to choose from.
Nice sleepwear very comfortable
The pajamas are really soft but run big.
This matching set is adorable and so soft. They hold up in the washing but I hang to dry. Its light and not see through. Will be repurchasing.
I bought these discounted for Prime day. They had been in my cart a while after seeing them recommended somewhere. They are fantastic. They are so so soft. They are so cute. I only wear short pjs with tank tops because I sleep hot. I never wear baby blue ever.I love these. They are so cute. They sleep cool. They are incredibly soft and comfy. Buy them immediately.
Fit is nice soft feel
My new favorite go-to for sleepwear. Soft confortable and light weight. Im hot natured and this duo has been a life saver on vacations and at home.
Excellent quality super comfortable
EXCELENTE CALIDAD 100% RECOMENDADO
Love it.
Soft / comfy / beautiful color.
Very soft and comfortable'runs big.




