XHK000018_B_S
🚚 Fast & Free Shipping on Orders $89+
ABOUT THE DELIVERY TIME
Delivery Time = Processing Time + Shipping Time
Processing Time
Typically 2–5 business days before shipping. Some items may take 5–7 business days due to stock availability.
Pre-Sale Items
Please allow 10–15 business days of warehouse processing time.
Note: We ship to the address entered at checkout. To change your address, contact us at support@ekouaer.com within 12 hours of placing your order.
SHIPPING TIME
🌍 Global Standard Shipping
10–22 business days. Remote areas may take longer.
🇺🇸 US Domestic Shipping
3–7 business days for most US addresses. Remote areas may take longer.
SHIPPING DESTINATIONS
Europe: Ireland, Austria, Belgium, Poland, Denmark, Germany, Greece, Russia, France, Finland, Netherlands, Luxembourg, Norway, Portugal, Sweden, Switzerland, Spain, Hungary, Italy, United Kingdom, Romania, Estonia, Czechia
Asia: Korea, Malaysia, Japan, Thailand, Turkey, Singapore, Israel, Indonesia, Vietnam, Philippines, Laos, Cambodia
North America: Canada, United States, Mexico
Australia: Australia
Questions? Email us: support@ekouaer.com
We hope you'll love everything from Ekouaer. If you're not 100% satisfied, we've got you covered — read below to understand our return policy.
⚠️ Important: Please contact us before sending anything back. Returns must be authorized by our Customer Service team.
CANCELLATION
We accept cancellations before the product is shipped. If cancelled in time, you'll receive a full refund. Once shipped, orders cannot be cancelled. Processing typically takes 1–3 business days.
RETURNS
Returns are accepted within 30 days of receipt.
How to Return
Contact our customer service team first — we'll provide the return address by email. Please include all original packaging, manuals, gifts (if any), and proof of purchase.
Return Conditions
Items must be:
For accessories, underwear, socks, and personal clothing — quality issues are handled in accordance with applicable laws and regulations.
📦 Shipping Cost: Return shipping is at your own expense, unless the return is due to our error (defective, wrong size, or wrong item) — in that case, we cover the shipping fee. We do not offer Freight To Collect (FTC) service.
REFUNDS
Once your return is received and inspected, we'll notify you by email. If approved, your refund will be applied to your original payment method within 30 days.
Notes
Questions? Email us: support@ekouaer.com
🔒 Safe Payments
Payment Methods:
📦 Secure Logistics
Order Tracking: Real-time logistics updates system. Check my order
Package Safety: Full refund or resend shipment of your damaged or lost package. Learn more
💬 Customer Service
🔐 Privacy Protection
EKOUAER respects the privacy of users and visitors on our site, and we are committed to protecting it through maintaining industry-standard physical, technical, and administrative measures designed to guard your personal data from unauthorized processing, use or disclosure.
Shipping Protection — Quick Guide
Your package is covered against loss, damage, and delivery delays.
WHAT'S COVERED
1. Lost Package
Not delivered within 30 days (domestic) or 60 days (international)?
→ Full refund of the goods value.
2. Marked "Delivered" but Not Received
→ Full refund of the goods value.
Requires one of: police report, on-site video evidence, or a loss certificate from the carrier.
3. Damaged in Transit
→ Partial cash refund or replacement parts for minor/component damage; full refund if totally damaged.
Requires photos: logistics label, all sides of the outer packaging, and the damaged item.
4. Delayed Delivery
Arrived later than the seller's promised time?
→ $5 USD per order (one-time payment, no documents needed).
IMPORTANT
HOW TO FILE A CLAIM
Step 1: Open the email titled "Xcotton Shipping Protection Placed Successfully" and click the Protection ID;
OR file online at: sp.xcottons.com
Step 2: Provide your order number and supporting photos if required.
Step 3: We respond within 24 hours. If your documents are complete, payment or a reorder is processed within 2 business days.
NEED HELP?
For more details, contact our support team:
Email: support@ekouaer.com
Online claim portal: sp.xcottons.com/claim
Customers praised this nightgown for being "super soft" and comfortable, with beautiful colors. The fabric quality is consistently rated highly. However, sizing runs large with multiple shoppers noting it's "MUCH bigger than the chart suggests," particularly in the bust and arms. Ideal for summer wear.
Very soft and looks exactly like the picture. It's only getting 4 stars instead of 5 because it runs big. I'm 5'6 and 230 lbs and usually wear XL. This one is cut too baggy at the arms and breast area.
Cute sleeping gown for the price definitely not for cold weather but a nice one for the summer.
Love it!
Love this except it's far too big! Fabric is super soft seems like good quality fabric and construction. I got a large which should have fit well according to the size chart but it was huge across the bust - would easily have fit a 40 or larger. I don't want it snug but this is far beyond roomy. The armholes were far too big because of the extra fabric and it drapes badly. Returning it and deciding whether to reorder a M or go even smaller... I'm 5'10 146 lbs wear a size 8 or 10 if that helps.
Truly very comfortable. I bought a 3XL and it's roomy and easy; nothing tight under the arms, and it's not hot and sticky like many nylon robes. I'll add: I need 2XL/3XL because I'm very busty'something a lot of women wish for, but in real life it can be awkward.
Very comfortable.
I probably should've gotten a M instead of the L I ordered.
Great quality.
Very comfortable. I love Ekouaer's quality. I wear these dresses/robes when I paint so I don't worry about stains, and some styles come with a robe'perfect for cool mornings in the studio. Keeps me comfortable all day.
I love these robes'they feel so luxe and make me feel rich when I put them on. I'll probably buy a bunch more.
Super soft fabric! The gray moon-and-stars print looks just like the photo. True to size'will buy again!
Great! Fits well.
Very comfortable and cool enough for summer'will buy again.
Totally worth it'this is my second purchase. It does run a bit large. I love the length, and the side slits make it easy to move around while sleeping. The color is bright and beautiful.





