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🚚 Fast & Free Shipping on Orders $89+
ABOUT THE DELIVERY TIME
Delivery Time = Processing Time + Shipping Time
Processing Time
Typically 2–5 business days before shipping. Some items may take 5–7 business days due to stock availability.
Pre-Sale Items
Please allow 10–15 business days of warehouse processing time.
Note: We ship to the address entered at checkout. To change your address, contact us at support@ekouaer.com within 12 hours of placing your order.
SHIPPING TIME
🌍 Global Standard Shipping
10–22 business days. Remote areas may take longer.
🇺🇸 US Domestic Shipping
3–7 business days for most US addresses. Remote areas may take longer.
SHIPPING DESTINATIONS
Europe: Ireland, Austria, Belgium, Poland, Denmark, Germany, Greece, Russia, France, Finland, Netherlands, Luxembourg, Norway, Portugal, Sweden, Switzerland, Spain, Hungary, Italy, United Kingdom, Romania, Estonia, Czechia
Asia: Korea, Malaysia, Japan, Thailand, Turkey, Singapore, Israel, Indonesia, Vietnam, Philippines, Laos, Cambodia
North America: Canada, United States, Mexico
Australia: Australia
Questions? Email us: support@ekouaer.com
We hope you'll love everything from Ekouaer. If you're not 100% satisfied, we've got you covered — read below to understand our return policy.
⚠️ Important: Please contact us before sending anything back. Returns must be authorized by our Customer Service team.
CANCELLATION
We accept cancellations before the product is shipped. If cancelled in time, you'll receive a full refund. Once shipped, orders cannot be cancelled. Processing typically takes 1–3 business days.
RETURNS
Returns are accepted within 30 days of receipt.
How to Return
Contact our customer service team first — we'll provide the return address by email. Please include all original packaging, manuals, gifts (if any), and proof of purchase.
Return Conditions
Items must be:
For accessories, underwear, socks, and personal clothing — quality issues are handled in accordance with applicable laws and regulations.
📦 Shipping Cost: Return shipping is at your own expense, unless the return is due to our error (defective, wrong size, or wrong item) — in that case, we cover the shipping fee. We do not offer Freight To Collect (FTC) service.
REFUNDS
Once your return is received and inspected, we'll notify you by email. If approved, your refund will be applied to your original payment method within 30 days.
Notes
Questions? Email us: support@ekouaer.com
🔒 Safe Payments
Payment Methods:
📦 Secure Logistics
Order Tracking: Real-time logistics updates system. Check my order
Package Safety: Full refund or resend shipment of your damaged or lost package. Learn more
💬 Customer Service
🔐 Privacy Protection
EKOUAER respects the privacy of users and visitors on our site, and we are committed to protecting it through maintaining industry-standard physical, technical, and administrative measures designed to guard your personal data from unauthorized processing, use or disclosure.
Shipping Protection — Quick Guide
Your package is covered against loss, damage, and delivery delays.
WHAT'S COVERED
1. Lost Package
Not delivered within 30 days (domestic) or 60 days (international)?
→ Full refund of the goods value.
2. Marked "Delivered" but Not Received
→ Full refund of the goods value.
Requires one of: police report, on-site video evidence, or a loss certificate from the carrier.
3. Damaged in Transit
→ Partial cash refund or replacement parts for minor/component damage; full refund if totally damaged.
Requires photos: logistics label, all sides of the outer packaging, and the damaged item.
4. Delayed Delivery
Arrived later than the seller's promised time?
→ $5 USD per order (one-time payment, no documents needed).
IMPORTANT
HOW TO FILE A CLAIM
Step 1: Open the email titled "Xcotton Shipping Protection Placed Successfully" and click the Protection ID;
OR file online at: sp.xcottons.com
Step 2: Provide your order number and supporting photos if required.
Step 3: We respond within 24 hours. If your documents are complete, payment or a reorder is processed within 2 business days.
NEED HELP?
For more details, contact our support team:
Email: support@ekouaer.com
Online claim portal: sp.xcottons.com/claim
This lightweight and breathable fabric ensures maximum comfort whether you're at home or outdoors
Buyer Styled Show
This soft bathrobe features a convenient zipper and long sleeves. Customers said "so soft and beautiful" and praised the comfortable fabric. However, sizing varies significantly - some found it runs large "like a 3XL," while others recommend sizing up for a looser fit. The fabric is lighter weight than expected, suitable for warmer climates but not heavy winter use.
I have worn the bathrobe several times since it arrived. It is exactly what I wanted and I like the soft fabric. I am completely satisfied.
Bigger than expected. I didn't notice at first, but sleeping in it feels like swimming in fabric, and it twists around uncomfortably. I've worn it, so I can't return it. Fabric feel is average, but it's very stretchy. It feels more like a 3XL.
Much lighter weight than I expected from the description; definitely not fleece. It came shrink wrapped so I had to put it in the dryer to get the wrinkles out. Okay weight for Fall but not for winter. Made in China of course so not a high quality but certainly okay for the price.
Excellent workmanship. The purple color is beautiful. Very soft. It would be comfortable to wear to sleep.
This is a fantastic and practical bathrobe. Perfect for the cold weather in the South. I bought one for myself and one for my daughter. It might be a little long for shorter women. I'm 178cm tall, and the length is just right for me.
So soft and beautiful! I highly recommend this bathrobe!
The fabric is very comfortable, and the robe is well-made. I live in Florida and don't need a heavy robe. I'm 168cm tall, and the length is just right. The zipper works well too. I machine washed and dried it, and it didn't shrink.
If you like loose-fitting shirts, definitely buy one size up. I usually wear a size M, which is loose and comfortable, but this size M feels a bit tight on me, like a size S. The sleeves are also quite tight, even though I'm not overweight. Unless I buy one size up, I probably won't buy it again. I really hope I can return it and exchange it for a larger size, but returns are too slow.





